Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Position Summary:
The Content Capabilities Lead is responsible for spearheading the evolution of Bristol Myers Squibb's (BMS) content capabilities. This role encompasses the management of platforms used for content concept review, content assembly, MLR (Medical, Legal, Regulatory) review, and the distribution of content across various channels and customers. The ideal candidate will work closely with key stakeholders across the organization to establish and create key performance indicators (KPIs) that measure the success and learnings of all content capability initiatives. This role requires deep subject matter expertise in content platform functionality, content processes, integration processes, and content KPI tracking.
Key Responsibilities:
- Responsible for leading the evolving BMS content capabilities which enable concept review, assembly, MLR review, and distribution of content across channels and customers as needed. Work with key stakeholders across the organization to establish and create key performance indicators measuring the success/learnings on all content capability initiatives.
- Acquire and retain the subject matter expertise of all content platform functionality, content processes, integration processes, and content KPI tracking.
- Successfully oversee the business ownership tasks required to support all foundational content capabilities for modular content libraries, review and approval systems, content authoring systems, channel distribution systems and integrations, etc.
- Primary connection point to commercial and view across the enterprise content capability needs.
- Lead on new and evolving content capabilities and key enhancements within the content capability ecosystem, navigates key connection points across a matrix partners (WCE, IT, procurement, business, legal, medical, regulatory (MLR), compliance and others) to facilitate the execution of initiatives.
- Lead content capability and platform functionality training material creation and maintenance, curriculum by role, and delivery planning as needed.
- Interface with senior levels of leadership on key initiative to educate and drive alignment on path forward for their business.
- Drives innovation culture in the content capability landscape and coordinates with business and omni-channel capability leads to evolve content capabilities with metrics/analytics driven approach
- Leads the initial creation, socialization and onboarding of operating models, capability roadmaps with Medical, Legal, Regulatory Standards processes for content capabilities
- Manages stakeholders and expectations regarding content management capabilities and MLR (Medical/Legal/Regulatory) processes
- Identify opportunities for synergies and collaboration within and across markets within the content capabilities ecosystem
- Business owner of validated content management systems. Responsible for system implementation including: build requirements, testing, end user training and all validation tasks
- Establish new content capabilities and operations based on enterprise adoption and evolution.
- Contributes to continuous improvement of content capabilities and provides input into Omni-Channel capabilities.
- Provides expertise into the ongoing evolution of content capabilities and operations by working with business leads, WCE on critical business priorities.
- Maintains view of the competitive landscape and has a broad perspective across BMS and pharma industry to identify and drive best practice around content expertise.
- Oversee all platform access strategy planning and design.
- Identify, execute and manage budget for assigned capabilities.
- Monitor project status and budget and provide regular reporting on progress, challenges, and solutions
Qualifications and Experience:
- Bachelors degree required; Preferred MBA or MS; or equivalent experience value
- Minimum of 15+ years of business experience or similar experience
- Significant experience in leading content management ecosystems, content - automation and content distribution analytics strategy.
- Experience working in Veeva Vault PromoMats
- Experience working in eWizard
- Proven coaching and competency development skills
- Significant experience interfacing with senior levels of organizations
- Experience in managing validated computer systems
- Proven ability in managing agencies, capability vendors, and cross-functional support teams
- Demonstrated excellence in operational effectiveness
- Proven track record of coordinating and collaboration across multiple teams to prioritize varying business objectives and drive action to meet business requirements; recognized as an influential leader with credibility in conflict management and expectation management
- Proven track record of planning, prioritizing, and driving new capabilities within a complex organization.
- development/execution through effective project management and internal negotiation skills to build consensus, resolve conflicts and manage expectations
- Significant experience and knowledge of navigating the Legal/Medical/Regulatory review process in new omni-channel capabilities
- Strong oral, written and interpersonal communication skills
- Experience working in the pharmaceutical or healthcare industry preferred
- Experience working with commercial and Medical/Legal/Regulatory business partners preferred
- Both US and ex-US business experience
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
