Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. SGS operates a network of over 2,000 offices and laboratories around the world.
Job Description
- Responsible for assisting the Business Director in controlling function and for organizing the daily activities of inspection operations and resources needed in accordance with the management system and applicable international and local standards.
Specific Responsibilities
- Ensure efficient and systematic workflow of inspection operations from staff work performance, compliance with the customer requirements, established standard and system procedures conformance with established quality objectives and plans.
- Performs order review and acknowledgment on a timely manner.
- Monitors the status of each job from receipt of query/ nomination, to job execution, reporting and invoicing.
- Provides timely feedback and updates on the status and progress of the job to the customers and offer recommendations, where necessary.
- Reviews and ensures that preliminary and final inspection reports are accurate and complete and submitted to customer within the established or agreed time frame.
- Performs various administrative duties. These include but are not limited to training assigned inspectors, correcting inspector’s performance of technical tasks, assigning and delegating work, monitoring staff compliance to work standards, recommending on the quality and quantity of staffing requirements of the section.
- Promptly addresses and provides appropriate corrective actions to customer complaints.
- Assist Business Director in Ensuring the customer complaints and audit findings are addressed with efficient service quality investigation, including: root cause analysis/identification, and effective corrective and/or preventive action.
- Ensure all necessary equipment required to carry out inspection activities are in good working conditions and under valid calibration and/or verification status.
- Interface and liaise with the vessel officers, customer’s and/ or terminal representatives during inspection activities to ensure and maintain good communication and smooth operations.
- Ensures that the requirements of the relevant international standards are implemented, maintained and regularly reviewed for continuing effectiveness and for improvement
- Ensures staff compliance to the vessel and terminal safety rules and regulations.
- Assist Business Directo in monitoring and analyzing inspection service quality leading indicators, results, trends and performance indicators. Ensuring action plans address negative trends
- Assist Operation Executive in the training and development of a professional and productive work force, decision- making on movements of people within the inspection operation section and for the selection, and recommendation for recruitment.
- Recommendatory authority of corrective action for staff misconduct involving penalties of up to five (5) working days.
- Signs inspection quality documents (e.g procedures, work instructions, list & etc.) as per guidelines of quality system, prelim and final quantity report when designated by Operation Executive
- Approves and signs service proposals and Internal control invoice when designated by Operation Executive
- Decision-making as to work assignments of direct subordinates.
- Perform work assignments in any operation areas when needed to meet inspection operation requirements
- Requesting for cash advance and approving of inspection operation expenses as per guidelines issued under the Financial policies and procedures
- Ensure compliance to the Group and national policies including but not limited to the maintenance of the Quality, Health and Safety, Environment and Energy (QHSEE) Management System
- Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
- Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
- Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
- Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
- Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
- Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
- Fulfills the requirements needed in the success of the QHSEE Management System
- Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations
Qualifications
- Graduate of any 4 year course
- Preferably with three to five (3-5) years technical inspection operation working experience in petroleum industry and/or two (2) years supervisory experience in petroleum industry and/or
- International Federation of Inspection Agencies (IFIA) certified
Additional Information
- Excellent interpersonal and communication skills both written and verbal with the ability to effectively present information and respond to questions from customers and/or regulatory agencies pertaining to the activities carried out by the team and in recommending remedial or action items for improvements, as needed.
- Proficient/competent in problem assessment and judgement, individual development and organizational sensitivity
- Has an analytical, mathematical and technical skills and able to assess problem involving variables in standardized situations
- Could handle tasks in challenging work environment such as outdoor/field assignments
- Ability to work effectively even under pressure while performing concurrent numerous inspection operation works
- Knowledgeable in inspection petroleum principles in accordance to American petroleum Institute (API) procedures and related standards
- Strategic, methodical, logical and detail oriented
- Has a driving skill
- Able to coordinate and motivate.
- Able to build trust, respect and confidentiality.
- Acts quickly and decisively; able to make tough calls.
- Proficient in Computer - MS Windows application
