About Rate Companies:
The Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone. The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire’s 2020 Tech100 award for the company’s industry-leading FlashClose℠ technology; No. 3 ranking in Scotsman Guide’s 2021 list of Top Retail Mortgage Lenders; Chicago Agent Magazine’s Lender of the Year for six consecutive years; and Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit rate.com for more information.
Pay Range: 70k to 80k
THE ROLE:
As an Employee Relations Advisor (ERA), you will be a key part of the HR team. Reporting to the SVP of HR, you will operate as a shared services employee across all entities. You will provide internal consulting, coaching, and expertise to business leaders, HR colleagues, employees, and in-house counsel on a variety of employee relations issues, including at-risk performance management, employee investigations, and separations.
JOB DESCRIPTION:
Serve as an in-house employee relations expert and lead internal investigations including gathering facts, conducting relevant interviews, reviewing current employment law, and using sound judgment to recommend optimal courses of action
Work with relevant HRBPs on complex performance management issues including implementing corrective action and other disciplinary procedures up to and including termination
Help manage a variety of employee separations including working with the relevant internal parties on employee and manager communications, separation agreements, final payments, and equipment returns
Handle complex and emotionally charged issues with professionalism and discretion, offering solutions without bias and providing excellent customer service
Mediate issues between employees and colleagues and/or managers to minimize conflict and reduce risk to the company
Work with in-house counsel and HR colleagues to draft and revise policies to respond to relevant changes in the employment law space pertaining to employee relations
Maintain meticulous records and respond to relevant internal and external documentation requests including employee relations reporting
Identify and implement solutions to drive efficiencies and other improvements in the employee relations realm and across the broader HR landscape
Perform other duties and special projects
COMPETENCIES:
Working knowledge of all applicable federal and state employment laws and regulations
Excellent communicator with the ability to influence at all levels of the organization and cross-collaborate across functions
An analytical mindset with sound judgment and excellent decision-making skills
Outstanding attention to detail
A high degree of ethics and a practice of discretion and confidentiality
Able to handle multiple priorities and navigate through nuance in a rapidly changing environment
QUALIFICATIONS:
Bachelor's degree and 7+ years of relevant employee relations experience in a complex, fast-paced organization
Proven experience solving a variety of employee relations challenges with the application of a consultative approach and sound judgment
Experience confidently representing policies and practices to leaders and employees across the organization
Proven ability to assist leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills, and risk assessment
Proficient in Office 365
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
