Job Description
As a Member Ambassador for our Medicare Advantage Health Plan, you will play a crucial role in representing Blue Cross NC at community events and supporting both potential and existing members. Your personal experience with our health plan will be invaluable in building trust and rapport with other Medicare-eligible peers. You will work closely with local insurance agents, aid at sales events, and advocate for members who need help navigating their benefits.
Role will be up to 12 months, beginning in Fall of 2024.
Blue Cross Blue Shield of North Carolina provides exceptional health insurance plans tailored to the needs of older adults. Our Medicare Advantage plans are designed to offer comprehensive coverage and excellent customer service. We are seeking enthusiastic Blue Cross NC Medicare Advantage members to join our team as Member Ambassadors to help us connect with and support our community.
If you are passionate about helping others and want to make a positive impact in your community, we would love to hear from you! Join us in our mission to provide exceptional health care coverage and support to our community. Please submit your resume and a brief cover letter explaining why you are interested in this role and how your personal experience with our health plan makes you a great fit.
Key Responsibilities:
- Support Insurance Agents at Community Events: Assist our agents during various community outreach events, helping to set up, engage with attendees, ensuring a welcoming and informative environment for all attendees.
- Share Personal Experiences: Use your personal journey and satisfaction with our health plan to authentically connect with potential members and encourage them to consider our plan/plans.
- Member Support: Help existing members connect with member services for any questions or issues they might encounter, ensuring they receive the support they need.
- Advocate for Members: Act as a liaison and advocate for members experiencing issues with their health plan, ensuring their concerns are addressed promptly and effectively.
Qualifications:
- Must be a current member of our Medicare Advantage plan.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including some evenings and weekends.
- Reliable transportation to attend various community events and sales meetings.
- Comfortable with email communication and online module training.
Ideal candidates:
- Are friendly, approachable, and possess an empathetic demeanor.
- Are passionate about helping others and advocating for their needs.
- Previous customer service experience in related field. (ie. Hospitality, Banking, Healthcare)
- With experience working within Tribal communities is a plus, but not required.
Benefits:
- Paid hourly wage
- Flexible part-time schedule
- Opportunity to make a meaningful impact in your community
- Training and support from our experienced team
- Networking opportunities with professionals in the healthcare space and other health plan members like you
Salary Range
$41,600.00 - $46,600.00
