Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
As an Associate Operations Analyst, you will be responsible to support the Visa Clearing and Settlement Platform and Core System and Applications in a multidata center environment. The daily duties would include extensive research, troubleshooting and problem resolution. As a team player, you will possess excellent communication skills and have the ability to multitask and prioritize those issues that need immediate attention.
Essential Functions:
Proactive analysis of the Visa complex core systems and applications to detect potential problems and when necessary make preventive corrections.
Work closely with the Engineering and Development groups to implement long-term corrective measures and offer solutions where applicable.
The analyst is responsible for problem determination and recovery of the Visa's Core applications, operating system, and services.
Working experience with large server (IBM mainframe) and Tandem Non-stop technologies and architectures in a complex, heterogeneous systems environment.
Working knowledge of MVS & Tandem operating systems and related software/hardware.
Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
Comprehension and understanding of the Visa applications and the services they provide in relation to the service levels and impacts to Visa's customers.
Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
Experience in working with various technical teams, which include application support and engineering teams.
Must be able to multitask, analyze and diagnose complex issues when working with various support groups.
Strong understanding in Incident, Problem and change management per the ITIL process.
Strong reporting and documentation skills.
Excellent written and verbal communication skills.
Shift work, 12 hours shifts, US Days on a rotating basis.
Required to work OT as requested.
Key Performance Indicators:
Technical staff member with general hardware/software system configuration and troubleshooting skills.
Includes but not limited to MVS Systems, ESP Scheduling, OPS MVS (REXX CLIST) Management, and OFD Tandem Support.
Demonstrated strong ability in resolving routine problems with (JCL, Job abend, Job Schedules, and Rexx Clist script errors) within technical areas of responsibility, following documented handling procedures.
Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client, service level agreements.
Ability to work independently and as part of a team.
Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as ESP, Netmaster, OPS/MVS (REXX CLIST), JCL PROC in relation to job abend resolution.
MS Office Proficiency
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications
Basic Qualifications:
- Bachelor's degree, OR 3+ years of relevant work experience
Preferred Qualifications:
- 2 or more years of work experience
- Working / practical knowledge of the Windows & Tandem environments.
- Extensive knowledge of MVS z/OS, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package),
- TSO, TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX CLIST, Hadoop, application support, and Remedy reporting tool.
- Understand Hadoop's infrastructure
- Working / practical knowledge of the RHEL 7.6 commands
- Work with various Engineering and Operations teams to analyze and optimize Hadoop
- Working knowledge of CICS, DB2, MQ Channel, and tape processing.
- Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment.
- Working Knowledge REXX, OPS/MVS, Systems State Manager, Unix, Linux, Windows, Tivoli, Network & ESP scheduling.
- Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
- Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
- Experience in working with various technical teams, which include application support, development, and engineering teams.
- Strong understanding in Incident, Problem and Change management per the ITIL process.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 70,600.00 to 99,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
