Assistant Customer Technical Representative
Key Role:
Support Navy program offices onsite in the operation and sustainment of Navy Marine Corps Intranet (NMCI) life cycle logistics planning and execution. Coordinate with vendors for delivery of services and maintain the organization of assets and software version upgrades. Provide NMCI technical support by assisting users with account creation, account issues, and deactivating accounts. Map printers and network drives, support the Program Office with Knowledge Management to maintain and organize file share, and maintain security and distribution groups.
Basic Qualifications:
1+ years of experience as an Assistant Customer Technical Representative (ACTR)
Experience with standard NMCI technical support, including user account creation, troubleshooting account issues, and deactivating accounts
Experience with equipment ordering, delivery, and tracking
Experience submitting Move, Add, and Change (MAC) requests to move users, change Global Address List (GAL) entries, and move software licenses
Experience providing Naval Systems Engineering Resource Center (NSERC) Management
Experience using Microsoft Office Suite and Microsoft Teams
Knowledge of tools such as .NET, Service Request eForms, SReForms, and Active Directory
Secret clearance
HS diploma or GED
Additional Qualifications:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
