Job Classification: Operations - Insurance Operations We are excited to announce a career opportunity within the Standalone, Concierge, and Association Teams Organization. We are currently seeking a Short-Term Disability (STD) Claim Examiner to join the International Brotherhood of Teamsters (IBT) STD & LTD Claim Team. The Short-Term Disability (STD) Claim Examiner will be responsible for handling a complex claim block of STD claims for a dedicated account. The STD Claim Examiner is accountable for ensuring exceptional customer service, optimal claims handling, and timely, accurate decisions. This role demands a diverse skill set, including but not limited to: • Expertly evaluating and managing an assigned block of Complex claims. • Focusing on the customer experience to deliver exemplary service. • Utilize all available resources to determine initial and ongoing STD eligibility. • Demonstrating the ability to provide accurate, dependable, and trustworthy service to our valued customers. • Maintaining strong customer relationships through exceptional service. • Communicate effectively, both written and verbal, with strong negotiating and influencing skills. • Interacting with internal and external stakeholders, including claimants, employers, physicians, attorneys, and others, to gather necessary information for claim decisions. • Providing technical direction to other claims personnel as needed. • Ensuring payment period validation, monitoring payment accuracy and timeliness, and overseeing closure plans for other claims personnel as required. • Apply strong medical terminology knowledge JOB REQUIREMENTS: • A minimum of 2-3 years’ experience of Short-Term Disability claim experience required. • Ability to solve complex claim scenarios with minimal guidance. • Ability to manage multiple and changing priorities. • Claim/risk management skills and technical knowledge in contract interpretation and administration. • Excellent organizational and time management skills. • Strong written and communication skills demonstrated in previous work experience. • Specific experience with collaborative negotiations. • Proven skills in positive and effective interaction with challenging customers. • Experience in effectively meeting/exceeding individual professional expectations and team goals. • Demonstrated analytical and math skills. • Ability to exercise sound judgment. • Goal oriented with an ability to organize and analyze information. • Strong critical thinking skills, communication, organization, and time management skills. • Proven customer service skills. • Demonstrated ability to adapt to the changing needs of an organization. • PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint) This position will work virtually, therefore new hires must be able to provide the following: • High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream. • Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers. • Quiet area in your home with minimal distractions and noise free. What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $55,300.00 to $82,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for nearly 150 years. For more information please visit news.prudential.com. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.
