Exponent Partners is seeking a Junior Consultant who is passionate about applying technology for social benefit to join our team. Do you want to change the world by transforming the way nonprofits use information technology? Do you inspire others to do good work? If so, read on!
The Junior Consultant is part of our Customer Success team and partners with our nonprofit clients to support their Salesforce systems through tailored success plans. This position works with multiple departments within the organization, including Business Development, Product, and the Practice Delivery areas. The role of the Junior Consultant is to provide a seamless and personal transition experience for new customers, while streamlining processes and maintaining a proactive customer success model. The ideal candidate is mission driven, highly motivated, collaborative, and adaptable. This is a remote role for a fully virtual company.
What We’re Looking For:
- Bachelor’s Degree or equivalent work experience;
- Salesforce certification prior to employment required;
- 1-2 years of experience working with Salesforce and related products in implementation, customer success, and/or account servicing;
- Creative problem-solver that can envision and articulate solutions to complex customer problems and issues;
- Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely and the ability to actively listen;
- Strong team player who is organized, motivated, and has the ability to thrive in a multi-tasking environment;
- Experience working on diverse teams;
- High level of attention to detail and accuracy;
- Ability to work effectively across multiple teams: sales, product, delivery, operations, and customer support.
What You Will Be Doing:
- Providing superior customer support via email, telephone, and video conferencing to nonprofit customers.
- Helping customers find creative uses for their suite of services to meet their needs.
- Assess customer needs, provide estimates for required support efforts, and use declarative Salesforce functionality to support Tier 1 requests including configuring and maintaining custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
- Maintain user roles and profiles, security settings, access settings and assist with user permissioning.
- Developing expertise in all products and solutions that Exponent Partners might utilize, especially ECM and Salesforce.
- For existing customers, providing re-training (as needed) and first-level support for product issues.
- Maintaining existing materials and creating new, sometimes tailored, training materials for new customers and products.
- Hosting training sessions, training clients and clearly communicating the benefits and functionality of each solution.
- Collaborating with the Customer Success team on outreach strategy to increase customer engagement and maintain high levels of customer retention.
- Maintaining accurate records and providing pertinent reporting about customers’ adoption or ongoing barriers.
- Working with internal teams to gather insight about customer behavior and product feedback to fuel customer success and Exponent Partners’ growth.
- Continuously improving knowledge, skills, and processes.
- Actively participating in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.).
What You Can Expect:
- Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
- Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
- A fun and collaborative environment full of high-caliber professionals.
- Flexible remote work environment with zero commute time.
- Opportunities for innovation and tackling complex challenges.
Who We Are:
We’re a passionate, mission-driven technology consulting firm that exclusively serves nonprofits. Our social mission to amplify nonprofit impact is powered by our belief that the right technology can transform an organization’s social impact. We are committed to developing the tools needed to support successful outcomes in the social sector. Exponent Partners strives to be a changemaker that drives positive, progressive change using the tools at our disposal; and to build an organization that is good for our employees and that reflects the kind of values that we want to see in our community and society.
Exponent Partners has four core values: Diversity, Learning, Innovation, and Impact. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, experiences, and skills because we believe diversity drives impact. We understand that candidates will not check every box that we have listed here. If this role and the mission of our organization seem interesting, please apply. We embrace principles of nondiscrimination on the basis of race, color, religion, national origin, gender, age, disability, sexual orientation, or transgender or veteran status. We strongly encourage people of color, women, and LGBTQ candidates to apply.
