Overview
We are seeking an experienced and dependable Assistant Account Manager to help lead janitorial operations across a multi-site customer account. This position works closely with the Account Manager to support a team of approximately 63 employees across 13 locations, helping ensure excellent customer service, consistent operations, proper staffing, safety, and quality standards.
This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys developing teams, and is comfortable balancing employee needs, customer expectations, and day-to-day operational priorities.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Responsibilities
Responsibilities:
- Support daily janitorial operations across multiple customer locations.
- Assist with supervising, coaching, training, and developing frontline employees and supervisors.
- Help coordinate recruiting, onboarding, staffing, and training activities.
- Build and maintain positive customer relationships through professional and responsive communication.
- Monitor work orders and service requests to ensure issues are addressed promptly and within established timelines.
- Support safety initiatives, including training, incident reporting, injury reporting, and near-miss documentation.
- Monitor cleaning supplies and equipment and assist with inventory and purchasing needs.
- Help maintain consistent service and quality standards across all locations.
- Travel between customer locations as needed.
- Serve as a secondary point of contact and provide additional account coverage when the Account Manager is unavailable.
Qualifications
Qualifications:
- Previous janitorial or facility services leadership experience.
- Experience supporting large or multi-site operations.
- Bilingual English/Spanish skills are highly preferred.
