Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Role: Manager, Order Management
You will be part of BMS global cell therapy order management team supporting daily operational activities and ERP implementation projects.
Your primary job responsibility will be to monitor Cell Therapy Transaction Orchestration order management documents, manage returns, replacements, retreatments and any other order exceptions. You must be a highly motivated individual to quickly learn order exception management process and support order exception management activities working with internal and external stakeholders.
Responsibilities will include, but are not limited to the following:
- Monitor the automatic creation of documents including sales orders and purchase orders inside ERP and act on any exceptions that might occur.
- Be in constant communication with Production Planning, Scheduling and Cell Logistics, BMS Commercial organizations and Specialty Distributer to resolve any order exception to ensure on-time delivery.
- Monitor the receipt of Proof of Delivery to ensure the invoices are generated in a timely manner.
- Collaborate with IT and MDM team to resolve any master data related issues.
- Collaborate with IT to resolve any technical ERP issues in real time to ensure no supply interruption occurs.
- Collaborate with BMS CAR T VAP team and Specialty Distributers to resolve order reconciliation issues.
- Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
- Collaborate with business partners for Order Exception Management and Cross functional process mapping.
- Collaborate with BMS Commercial and Finance teams to issue credit and resolve any sale order and AP/AR related issues.
- Performs User Acceptance Testing for quarterly releases and new ERP implementations.
- Maintain the Order Exception Management SOPs.
- Collaborate with BI&A team to build reports and dashboard for Order Management team.
- Analyze existing processes and look for opportunities for continuous improvements.
- Mentor and train junior members of the team.
Skill and Knowledge Requirements:
- Bachelor's degree with 4+ years of experience
- Must be highly organized and detailed oriented
- Must be able to prioritize multiple competing tasks and deadlines while working in a fast-paced environment
- Prior experience with Order Management (OTC) and ERP systems preferably Oracle or SAP
- Strong communication (written and verbal) and customer service skills
- Strong business acumen
- Ability to work effectively both independently and as part of a team
- Flexibility in responding to change or business needs
- Proficient with O365 software especially Outlook, PowerPoint, Excel, Word
The starting compensation for this job is a range from $92,000 - $115,000,
plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specific benefits listed therein may vary based on job and location.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
