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Summary
The Fueling Facility Technical Support Coordinator I position is responsible for providing a wide range of technical support for fueling facilities (preventative maintenance, service, inspections, repairs, projects, environmental compliance, others) primarily within the transportation, retail, commercial, industrial, institutional and agricultural industries. This position will interact with a wide range of stakeholders (Authorize Service Contractor (ASC), Environmental Engineer, internal compliance teams, manufacturers, and facility personnel). He/She will achieve high customer satisfaction by addressing customer service needs to final resolution while continuously expanding technical knowledge in support of current or new organizational business opportunities.
Essential Functions
- Utilize basic understanding of various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Proves, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF system, dispersers, piping, others) to resolve customer needs.
- Obtain a clear understanding of initial customer service needs (First notifications) and has ownership of resolutions by either elevating service need to a Tier II or Sr TSL and/or by creating a service work order.
- Maintain effective communications with customers (and other stakeholders) through the use phone, email, and external/internal information management system.
- Ensure work order timelines and priorities are met. Utilize work order management system to prioritize and analyze customer service needs prior to taking action.
Additional Responsibilities
- Working weekends, staying late, and/or making work schedule changes, is necessary to meet business needs.
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills Effectively convey information effectively by phone, in written form, email or in person.
- Proactively approaches responsibilities. Self starter, Ability to follow general guidelines - Ability to follow general guidelines from management while making independent and sound decisions.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Peer Relationships - Can find common ground and solve problems; can solve problems with peers with a minimum of noise; is seen as cooperative; gains trust of peers; encourages collaboration; can be direct and true to his/her peers.
- Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices. Can cope with change; can shift gears; can act without having the total picture; isn't upset when things are up in the air; can comfortably handle uncertainty (ambiguity); Flexibility and self-drive to excel in fast-paced environment.
- Possesses strong technical aptitude. Technical aptitude in the area of electronics and/or mechanical systems (down stream fueling systems preferred).
- Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Uses Technical aptitude and reasoning to identify the strengths and weaknesses of available, conclusions and/or approaches to solve problems. Ability to quickly troubleshoot systems not just individual components (system approach) while achieving a high degree of customer satisfaction.
- Friendly and service-oriented. Displays a calm and friendly demeanor – optimistic, can do, and team attitude.
Qualifications
- H.S. diploma/GED required
- One (1) year or more experience as a Level I TSA or equivalent preferred
- Other Obtain at least one dispenser and/or ATG certification
Travel: 2-5%
DOT Regulated: No
Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The pay range for this role is $17.83 -$ 23.63 an hour
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
(https://ryder.com/job-applicant-privacy-policy)
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
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