Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Responsibilities
- Lead the investigation and resolution of complex infrastructure incidents, restoring services within established SLA requirements
- Analyze and troubleshoot network, Linux, security, load balancing, and hardware-related issues across production environments
- Manage customer requests and technical demands, ensuring appropriate ownership, communication, and resolution
- Plan and implement changes related to corrections, migrations, upgrades, and infrastructure improvements
- Conduct root cause analysis (RCA) for major or recurring incidents and identify corrective and preventive actions
- Perform technical assessments of production environments and identify opportunities for optimization, standardization, and continuous improvement
- Collect and analyze technical information from managed environments to support operational, engineering, and customer requirements
- Maintain accurate and up-to-date technical documentation for customer production environments
- Operate, maintain, and support customer infrastructure according to contracted services and defined operational procedures
- Support L2 teams by providing technical analysis, troubleshooting, and escalation support
- Provide technical guidance and knowledge sharing to other analysts, contributing to the development of the team
- Identify opportunities for service improvement and, when applicable, potential opportunities for new solutions or services
- Participate in on-call rotations and provide technical support during critical incidents and maintenance activities
Qualifications:
- Intermediate to Advanced English, with the ability to communicate effectively in technical discussions, written communications, and customer interactions;
- Availability to work Monday through Friday from 1 PM to 10 PM, in a hybrid style (two time at the office).
Network Infrastructure
- Strong experience with enterprise networking and troubleshooting.
- Experience with Cisco, Juniper, Dell, Aruba, and/or Arista platforms.
- Knowledge of network infrastructure, including SFPs, fiber optics, and media converters.
- Strong troubleshooting skills in routing, DNS, connectivity, latency, and performance.
- Solid knowledge of BGP, OSPF, VLANs, VXLAN, MLAG/vPC, Link Aggregation, Spanning Tree, VRF/VRRP, GRE, ACLs, NAT/PAT, and route filtering.
- Strong understanding of IPv4 and IPv6.
Linux
- Experience administering and troubleshooting Linux environments (Red Hat, Debian, Ubuntu, and derivatives).
- Knowledge of user management, file systems, LVM, disk management, and system maintenance.
- Experience with DNS, routing, Apache, IPTables, and VPN technologies (IPsec/OpenVPN).
- Proficiency with Linux command-line tools.
Security
- Experience with enterprise firewalls, preferably FortiGate.
- Knowledge of FortiManager and FortiAnalyzer.
- Experience with IPS/IDS, Web Filtering, Application Control, SSL Inspection, VPNs, and MFA.
- Palo Alto experience is a plus.
Load Balancing
- Experience with KEMP LoadMaster.
- Knowledge of F5 BIG-IP and A10 Networks is a plus.
Remote Access & Hardware
- Experience with SSH, Telnet, iLO, and iDRAC.
- Knowledge of Dell and HPE server hardware.
- Ability to troubleshoot hardware, connectivity, and infrastructure issues.
Monitoring
- Experience with infrastructure monitoring and observability tools.
- Ability to analyze alerts, metrics, and performance indicators.
- Experience with Grafana and Zabbix.
- Monitoring administration and configuration experience is a plus.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
