Overview
The Business Analyst is responsible for enabling self-service data driven decision-making throughout the organization. The position works closely with the Customer Care team to gather requirements for reporting, testing, modeling and data mining exercises, then incorporates all factors of analyzing and tracking to recommend solutions to our business. This is a full-time, salaried, exempt position.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
Experience and Skills Required
- Minimum 3 years’ experience in a Business Analyst role or a Call Center Operations role with exposure to Salesforce/Amazon Connect systems.
- 3-5 years’ experience in report development and analytics, call center experience preferred.
- Experience with database systems (using SQL and Python) and Business Intelligence reporting systems (MicroStrategy and Tableau experience a plus)
- Expertise in delivery technologies and data access, including familiarity with metadata, data organization, data quality assessment and data profiling
- Familiarity with retail KPIs including sales, gross margin, inventory, etc.
- High proficiency with advanced spreadsheet and word processing applications including Microsoft Word and Excel
- Meticulous attention to detail
- Experience in developing graphical and visual reporting
- Based in Dallas/Ft. Worth area
- Ability to work in a constant state of alertness and a safe manner
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- Knowledge of Retail and a passion for following trends in the industry
- Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Possesses focused attention to detail while working quickly and accurately under pressure
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing
The Benefits of Working Here
Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
- Competitive Pay
- Medical/Dental/Vision Plans
- Discount: 50% on elfa, 40% on Merchandise and Gift Cards, 30% on Installation
- Paid Time Off plus Holidays
- 401(k) Retirement Plan
- Employee First Fund: providing grants to employees experiencing unforeseen emergencies
Qualifications
- Minimum 3 years’ experience in a Business Analyst role or a Call Center Operations role with exposure to Salesforce/Amazon Connect systems.
- 3-5 years’ experience in report development and analytics, call center experience preferred.
- Experience with database systems (using SQL and Python) and Business Intelligence reporting systems (MicroStrategy and Tableau experience a plus)
- Expertise in delivery technologies and data access, including familiarity with metadata, data organization, data quality assessment and data profiling
- Familiarity with retail KPIs including sales, gross margin, inventory, etc.
- High proficiency with advanced spreadsheet and word processing applications including Microsoft Word and Excel
- Meticulous attention to detail
- Experience in developing graphical and visual reporting
- Based in Dallas/Ft. Worth area
- Ability to work in a constant state of alertness and a safe manner
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- Knowledge of Retail and a passion for following trends in the industry
- Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Possesses focused attention to detail while working quickly and accurately under pressure
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
