About Us
Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The ideal candidate has strong selling skills and experience, preferably in fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). The ideal candidate will also exceed sales targets as directed by management, proactively develop a local client portfolio, and ensure a unique guest and client experience throughout all touch points. This individual will be an active participant in the daily operational responsibilities of the Retail Department.
Responsibilities
Sales Achievement:
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Ensure that each guests receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding grooming standards, expert product knowledge and all other components of Customer Service before, during and after sales.
- Adapt approach according to the guest’s needs and negotiate and handle objections with ease.
- Act as a referent and provide recommendations that will provide an exceptional guest experience.
- Remain current on retail industry trends and fashions.
Client Relationship Management:
- Cultivate new and existing internal and external client relationships through exceptional service and other Chateau Elan specific initiatives.
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
- Appropriately resolve guest’s issues/concerns and escalate as needed to Management.
- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Daily Boutique Operations:
- Understand and comply with all Retail security and operational policies and procedures.
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily, monthly, and annual inventories and cycle counts.
- Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
Qualifications
REQUIRED EXPERIENCE
- High School Diploma.
- Must be over 18 years of age.
- Minimum of 2 to 5 years of retail sales experience.
- Ability to read, count, and write to accurately complete all documentation.
- Ability to operate all equipment necessary to perform the job, including but not limited to standing, stooping, lifting and carrying up to 50lbs, climbing a ladder.
Technical Skills:
- Ability to work in a fast-paced retail environment
- Computer and Internet Savvy
- MS Office experience required, SAP knowledge preferred
Personal Skills/Abilities:
- Strong understanding of Customer Service needs and priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously with precision.
- Self-Starter with Team-Player approach.
- Must be available to work retail hours including weekends, holidays, and evenings.
- Ability to lift and carry up to 50 lbs.
- Ensure all assigned inventory counts are accurate.
- Protect assets against losses and shoplifting.
- Handle all POS transactions accurately. Follow proper procedures for credit card and room charge transactions. Adhere to the hotel cash handling policies.
- Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
- Comply with attendance policies and procedures.
- Perform any other job related duties as assigned.
- Greet and acknowledge every customer, maintaining solid product knowledge and all other aspects of customer service.
- Maintain an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Operate a computerized POS cash register and inventory management system: including the accurate entering of sales information: receiving payment for products: processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips.
- Reconcile daily sales and prepare deposits and end of day reports for management.
- Utilize a working knowledge of all retail merchandise including price, any special product considerations, and stock location in-store and in the back stockroom.
- Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display. Communicate all damages and wrong shipments to store management.
- Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed. Dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation.
- Perform additional duties as assigned by management.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
