JOB DESCRIPTION
As a Global Workforce Screening CIS Lockbox Transactions Associate you will be responsible for day-to-day activities associated with background screening for new hires, contingent workers and existing employees that are governed under US Citizenship & Immigration Services regulations, along with various regulations. Areas of responsibility include the analysis of background reports and other publicly available documentation, liaising with various stakeholders to provide instructions/troubleshooting and general onboarding responsibilities. Your primary responsibility will be to ensure the smooth onboarding for workers supporting Public Sector Receivable Operations and ensuring compliance with certain U.S. and regional laws and JPMC policies.
Job responsibilities
- Ability to work independently while ensuring adherence to deadlines and compliance with regulatory and/or firm policy requirements.
- Understand and maintain adherence with client onboarding requirements, including but not limited to background check processing, record-keeping and tracking.
- Review and analyze contingent worker, new hire, and employee background screenings in adherence with the Global Workforce Screening & General Lockbox Security Guidelines and Policy.
- Communicate with internal employees/contingent workers, external candidates, recruiters, LOB onboarding partners and other stakeholders via inbound/outbound calls and emails.
- Analyze submitted documentation to determine whether it meets eligibility requirements & utilize critical thinking skills to research and review multiple sources of information to confirm accuracy within the decision-making process.
- Implement exceptional interpersonal skills, both written and verbal to provide efficient customer service when resolving employee screening data related issues.
- Manage large volume of data handling with integrity and high-quality follow through while maintaining compliance standards.
- Skillfully work in a fast-paced environment and adhere to strict daily deadlines including being able to effectively manage through peak volume periods.
- Successfully complete comprehensive training program on all Global Workforce Screening, CIB & Public Sector Receivable Operations requirements.
- Provide support within Global Workforce Screening and to Public Sector Receivable Operations and Onboarding partners, as necessary & assisting during CIS audits as Subject Matter Expert & perform annual review of regulatory requirements to determine if operational changes are needed.
Required qualifications, capabilities, and skills
- 5+ years relevant work experience.
- Robust analytical and organizational skills, with strong attention to detail.
- Experience with handling highly confidential data in a sensitive and secure manner.
- Proficient Microsoft Office Skills
Preferred qualifications, capabilities, and skills
- Demonstration of learning agility for various systems and processes.
- Highly disciplined, an initiative-taker with the ability to execute on assignments independently.
- Ability to investigate, ask probing questions, and collect various information to make sound decisions.
- Willingness to embrace, drive and implement changes when needed.
- Knowledge of government regulatory frameworks; Public Sector Receivable Operations-specific experience highly preferable
- Adequate customer service skills to manage and resolve employee data related issues.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
