Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Banking Operations division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.
The Banking Operations Team Manager position requires a dynamic leader who can motivate, inspire, and develop a diverse team responsible for performing and executing on our Organization’s purpose and mission. In this role, you will manage a multi-facet team that provides client servicing, as well as processing time sensitive high risk client transactions. This is a fast paced, detail-oriented, high volume, and deadline-driven environment requiring the ability to build and foster relationships across the firm in order to be successful. In addition to a background in Brokerage/Banking Operations, you should possess experience effectively managing people at different stages in their career and professional development.
In this role you will work with business partners and the Banking Operations Infrastructure team on system changes and enhancements. You will assist in the development, implementation and management of procedural changes and provide operational and business support to diverse teams within Operational Services. You would be responsible for reviewing and approving clients and business partners transactions in a high paced risk environment.
As the Banking Operations Team Manager, you will develop team members through coaching, career development mentoring, and motivational techniques and work with the Managing Director to create and implement individualized coaching plans centered on a professional’s growth and development. Through one-on-one meetings, you will take time to focus on each professional as an individual with unique goals and aspirations.
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications
- 5+ years of experience in the financial services industry and/or prior supervisory experience.
- Bachelor’s degree or equivalent business experience.
- Series 7, 9/10 and 63 licenses.
- Proficient technical skills, including knowledge of Microsoft applications.
- Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
- Strong analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm.
- Demonstrated ability to build, sustain and lead in an engaging, team-oriented environment.
- Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
- Ability to identify and mitigate risk by adhering to department and firm policies and procedures.
- Experience in training and developing team members and comfortable with providing feedback
- Aptitude to identify process improvement opportunities and inspire others to embrace new ideas in a rapidly changing environment.
- Strategically think beyond day-to-day operations and analyze a variety of factors and metrics when making global decisions for the department.
- Strong verbal and written communication skills to influence, build consensus and integrate complex information.
- Team oriented, great at problem solving, able to juggle multiple priorities and excel in a dynamic and fast-moving regulated environment.
You demonstrate these behaviors:
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively.
- Managing Performance: Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress, creating feedback loops, and addressing developmental opportunities promptly. Proactively seeks feedback, develops action plans, supports team members in their efforts to achieve goals, and takes significant action to develop their skills and the skills of their team members.
- Results Orientation: Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
- Developing Others: Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
- Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance