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Hybrid: This means the candidate is expected to report to the Warren Tech Center three times per week, at minimum, or other frequency dictated by the business. Occasional work will also require time in the Milford Proving Ground.
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This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
The Role:
We are seeking a high energy, customer focused individual to join our team as a Service Subsystem Engineer (SSE). The SSE is the single point owner for programming and diagnostic needs for given system/feature. Their focus is to develop, validate, and implement common serviceability specifications, and then build both programming and diagnostic data content. The position will include crafting, validating, and releasing various vehicle electrical subsystem diagnostic data & programming content used in the Techline Connect and vehicle applications.
This position is highly innovative and cross-functional in nature, requiring collaboration with multiple business units, Joint Ventures and business partners. This role also plays a key contribution role in defining the next generation of GM Diagnostic Service applications, tools, and related development processes. Work is performed in a centralized engineering activity where the highest level of creativity and initiative is exercised as well as the highest level of independent judgment.
A successful SSE will facilitate the flawless release of content necessary for technicians to program, diagnose, maintain, and repair GM products globally. The SSE will continuously monitor and resolve issues, opportunities throughout the product lifecycle
What You’ll Do:
Subsystem and/or Control Module Requirements
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Single point owner of the preparation of service requirements for programming, Diagnostic Trouble Code (DTC) alignments, serial data control functions, and parametric data.
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Verify and/or test the programming and Diagnostic Software service requirements aligned with the product development schedule
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Identify, address or escalate serviceability issues as appropriate (e.g. Executive Summary, 5-Phase, Problem Resolution Tracking System, JIRA, WCAR, etc)
Diagnostic Software Data & Service Programming System
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Partner with product development on diagnostic specifications and programming serviceability needs
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Lead the service programming, setup, and learn implementation (e.g. "type 4"s)
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Develop and test diagnostic scan tool and vehicle application software routines Complete development and test work to product development schedules, beginning during development (e.g. Bench, CVF, Pre Production Vehicle) and culminating through Ship To Commerce STC
Cross Functional Aftersales Team Collaboration
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Provide Service Information Developers (SID) and Vehicle System Engineers (VSE) with subsystem and/or module level diagnostic & programming requirements on time with quality.
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Lead collaboration with Service Information Developers (SID), Vehicle System Engineers (VSE) and product development for serviceability comprehension and execution.
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Support manufacturing preproduction and saleable products with diagnostic scan tool and service programming readiness for specific area of responsibility.
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Provide GM Technical Assistance Center (TAC) and Techline Connect Customer Service Center (TCSC) with module/features systems technology support and drive to 95%> Service Programming First Time Quality (SFTQ)
Special Tools