JOB TITLE: Salesforce Administrator
STATUS: Full-time
LOCATION: McLean, VA
DEPARTMENT: Operations
Inspired by 31 years of service in 29 countries across the Muslim Aid Family; Muslim Aid USA was founded by a collective of established American non-profit professionals who have envisioned a charity that would promote diversity, equity, inclusion, and transparency at every level of its operation. In that spirit, Muslim Aid USA provides donors from any background or giving capacity the opportunity to help people in need directly with their donations.
Summary: Muslim Aid USA seeks an experienced, talented individual to join our team. We seek a detail-oriented, energetic individual with a commitment to our mission of serving humanity. This Salesforce administrator will assist in all aspects of the association’s work, and the ideal candidate will be a proactive, donor focused, team player with strong communication and interpersonal skills.
Job Description: The Salesforce Administrator at Muslim Aid USA will play a crucial role in ensuring the smooth operation of the organization's technology infrastructure. This role will primarily focus on supporting our Salesforce environment, ensuring smooth day-to-day operations, and assisting in the implementation of new Salesforce features and functionality.
Responsibilities:
Assist in the administration and maintenance of Salesforce instances, including user management, profiles, roles, permissions, workflows, and groups.
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Handle basic Salesforce configuration tasks such as creating fields, page layouts, and custom objects.
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Support data integrity by performing regular data quality audits and cleanup activities.
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Provide user support, troubleshoot issues, and collaborate with stakeholders to define and implement solutions.
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Assist in the testing, documentation, and deployment of Salesforce updates, enhancements, and new applications.
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Create and maintain reports and dashboards to provide visibility into key business metrics.
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Stay current with Salesforce releases, features, and best practices and make recommendations for process improvements.
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Assist in training users on Salesforce functionality and best practices.
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Other duties as assigned
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field preferred.
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Salesforce Administrator certification (ADM 201) is a plus.
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1-2 years of experience in Salesforce administration or a similar role.
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Strong understanding of Salesforce.com best practices and functionality.
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Experience with Salesforce Lightning Experience is preferred.
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Excellent communication skills with the ability to effectively interact with stakeholders at all levels.
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Strong analytical and problem-solving skills with attention to detail.
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Ability to work independently and as part of a team in a fast-paced environment.
Flexibility and willingness to learn new technologies as needed.
Joining our team as a salesforce admin offers an exciting opportunity to contribute to the mission of Muslim Aid USA and make a positive impact through technology. We welcome individuals who are passionate about leveraging IT solutions to support our cause and drive meaningful change.
This position is required to be in the McLean, VA office Monday through Friday 9 AM – 5 PM. During busy seasons, employees may be asked to perform overtime work and work during weekends, i.e. Ramadan, Qurbani, Winter campaigns.
