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The Role
The In-House Clinical Program Support Associate is a member of the Pharmacy Operations team and works collaboratively with Pharmacists to outreach to Medicare members who have been identified for pharmacy interventions.
The primary function of this position is to bring a concierge pharmacy experience to Medicare Members who have been identified for pharmacy interventions. The In-House Clinical Program Support Associate will triage members’ issues and concerns to be addressed by the Pharmacist.
Key Responsibilities:
Engage and motivate members to be adherent with their medications by clearly articulating the goals, benefits, and interventions
Research and compile member’s pharmacy information from multiple sources for the Pharmacist to review
Acts as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes
Schedules telephone appointments with members to speak with Pharmacist
Perform outreach to providers to research and facilitate prescriptions for members
Assists with calling the retail pharmacy for medication support for members
Key Qualifications:
Excellent telephonic skills
Ability to multi-task and handle inventory
Independent critical thinking
Demonstrates strong interpersonal skills that reflects cultural awareness in dealing with members
Demonstrates the ability to build and maintain effective, collaborative work relationships as well as professional and meaningful connections with members
Displays understanding and sharing of members' feelings and perspectives to help build trust, loyalty, and satisfaction
Education and Experience :
Minimum 2-3 years of customer/member service experience
Medicare Part D and/or Pharmacy experience preferred
BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location Hingham Time Type Full time
Hourly Range: $27.83 - $34.02
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.
