Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
INTRODUCTION:
At Comcast, we believe in the talent of our people. It’s our passion and commitment to excellence that drives Comcast’s vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely Comcast. Here you can create the extraordinary. Join us.
ABOUT THE ROLE:
As a BASIS Administrator, you will provide support for daily operations across Comcast SAP Estate. Including oversight and accountability for relevant global incident/event/request queues.
Responsible for critical incident response, ensuring appropriate assessment, troubleshooting, escalation, and engagement of resources across all teams and leadership of incident resolution/service restoration.
Willing to work in a fast-paced environment and cooperate with various project teams located at various locations around the globe.
Job Description
RESPONSIBILITIES:
- Provide hands-on leadership and administration of the SAP Basis Administration for SAP ERP, SAP Netweaver, SAP Enterprise Portal, SAP Solution Manager, and SAP Web Dispatcher
- Provide oversight of administration, installation, patching, and upgrade
- Provide level 2 and 3 support for team members
- Perform SAP system copy: homogeneous and heterogeneous migration
- Perform SAP client copy: export and import as required
- Configure and manage the SAP Transport Management System including migration of transports
- Apply SAP enhancement packages and upgrades
- Apply and maintain SAP add-ons and add-on upgrades
- Review SAP security note releases and guide the team in testing and application
- Apply SAP OSS (Online Service System) notes
- Establish system monitoring alerts and thresholds
- Implement system performance tuning improvements as required
- Manage and tune the SAP database environment including monitoring indexes and tables spaces
- Perform SAP Kernel upgrades
- Maintain and configure the SAP GUI
- Implement and maintain the SAP Fiori environment
- Investigate, resolve, and document solutions for database problems
- Monitor regularly scheduled server backup jobs
- Provide leadership in troubleshooting and system performance initiatives
- Perform staff management responsibilities, including work delegation and review, direction and guidance, escalation support, training and development, performance management, and other staffing responsibilities (e.g.,performance/pay reviews, etc.)
REQUIRED EXPERIENCE, KNOWLEDGE & ABILITIES
- Strong understanding of system administration and development life cycle methodologies
- Knowledge of SAP Basis administration
- Knowledge of RHEL/Oracle Linux/SUSE Linux Server operating system
- Knowledge of database administration
- Understanding High-Availability, Disaster-Recovery, and SAP technology surrounding those scenarios
- Leadership and coaching skills
- Able to ensure a collaborative working environment for team
- Solid interpersonal, oral communication, and written communication skills
- Strong organizational skills
- Strong initiative, self-reliance, and ability to cope with and overcome ambiguity
- Able to take general direction and “fill in the pieces” as necessary
- Able to handle multiple tasks simultaneously and quickly switch focus
- Able to think logically
- Able to work with attention to detail
- Skill in innovative problem solving and analysis
- Able to be a team player with a positive and encouraging demeanor
- Able to participate across various teams, cultures, geographies, and time zones
- Able to work outside normal business hours without prior notice in response to high priority issues
- Must be able to read, write and speak English
- Excellent interpersonal skills to engage with all levels of Business and IT.
- Self-starter able to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge.
- Strong adherence to IT/SAP project methodologies and change control processes.
- Willingness to learn more about SAP administration, new technologies, and how they solve business problems.
PREFERRED QUALIFICATIONS & EXPERIENCE
- Understanding the nature of OLTP and OLAP systems, including specific roles of SAP SoH, SAP Content Server, SAP S/4HANA, SAP BW, SAP NLS, SAP SLT, SAP Analytics Cloud, SAP PO, SAP Gateway, SAP Solution Manager, SAP Landscape Management (SAP LaMa), SAP Business Technology Platform (SAP BTP), SAP Cloud Connector, SAP Enterprise Portal, SAP Fiori, Redwood Cronacle.
- SAP BRIM Solution, including knowledge of Convergent Charging and Convergent Mediation technology is desired.
- BSI TaxFactory, BTI Active Control, Sovos Sales and Use Tax, Vertex O Series, Worksoft Certify, uPerform, HP ALM, Adobe Document Services, Jira, and ServiceNow is a plus
QUALIFICATIONS:
- Computer Science or Information Technology degree or an equivalent combination of education, training, and experience
- 5+ years of SAP Basis administration experience in a large-scale enterprise, including management of large-scale SAP systems in an enterprise environment
- At least one year of supervisory/management experience managing 3+ engineers
- Experience with Linux Server and with deployments to the AWS environment or other Cloud environments
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
