Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.
At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.
Job Summary
The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction by performing the following duties.
Essential Duties & Responsibilities
- Advises and instructs subordinates in all aspects of work.
- Evaluate, develop, and train new employees and review progress of subordinates periodically with Branch or District Manager.
- Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
- Establishes goals and objectives for assigned area to meet overall department goals; develops and implements new and revised methods or procedures to improve efficiency and help achieve goals.
- Resolve customer order problems and complaints promptly. Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
- Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Identifies and uses appropriate company and/or customer pricing systems.
- Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
- Talks with customers by phone or in person to receive orders for products. Makes phone calls to regular and prospective customers to solicit orders. Back up counter personnel on a needed basis.
- Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
- Solicits sale of new or additional products. Sell and promote branch and company -wide promotions and specials as directed.
- Work with outside salespeople and management on sales strategy, target account development, and any other customer related issues.
- Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
Minimum Qualifications
- Proven work experience as an Inside sales supervisor
- Hands on experience with CRM software and MS Excel
- In-depth understanding of the sales administration process
- Excellent interpersonal and team management skills
- Strong analytical and organizational skills
- Numerical abilities and problem-solving attitude
Associate Benefits:
Benefit eligibility after 30 days of employment including several company paid benefits
401(k) eligibility with competitive company match
Access to wellness rewards, discount plans, paid parental leave and Employee Assistance Program (EAP) services
Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days
Promotional opportunity
Work in a fast paced and innovative company, meeting passionate associates with diverse backgrounds and experiences
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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