This role is categorized as HYBRID . This means the successful candidate is expected to report to Warren 7000 Building three times per week, at minimum.
This job may be eligible for relocation benefits.
As an Digital Sales Business Intelligence & Insights Strategist you will work on the Digital Sales & Service team and take a data-driven approach to identify and develop insights around world class customer shopping experiences.
This role will challenge the status quo and inspire the organization to think differently and innovate. You will be a foundational contributor to the business intelligence program, applying analytics and business intelligence to assess a wide range of opportunities to inform and improve GM’s future digital eCommerce strategy.
Candidates should demonstrate a progressive track record with a proven ability to solve problems, collaborate and ideate across functions, effectively prioritize in an unstructured environment, and always think customer first. The ideal candidate will have a background in research and analytics and exposure to eCommerce, retail and/or automotive. Additionally, the ideal candidate will thrive in a fast-paced team environment, is a critical thinker and results-oriented, and is inspired to drive strategic, data-driven decision making and innovation to create a truly frictionless, best-in-class eCommerce experience.
Key Responsibilities:
- Apply data and insights to tell a story and provide strategic recommendations; Help the eCommerce and Digital Sales team understand underlying issues
- Derive insights that identify eCommerce experience enhancements, market opportunities, optimizations, and solution gaps
- Collaborate across internal teams and with external partners to measure and report out on the impact of new feature product releases, operational issues, customer experience, A/B testing and key performance objectives and business results
- Maintain always-on and ad-hoc reporting process and utilize project management and communication skills to set priorities, manage and meet deadlines
- Synthesize and present findings and recommendations to business managers, internal teams, senior leadership and organizational stakeholders, as necessary
- Inform the strategic development, execution, and continued optimization of a robust eCommerce tool stack
- Build and maintain analytic reports, datasheets and workspaces to enable and measure eCommerce performance
- Own aspects of project timelines and requirements, and communicate accordingly with stakeholders, vendors, agency partners, and internal research and analytics teams
- Eagerness to test and learn new approaches, tool capabilities and keep up evolving digital channels, tech and retail trends including mobile, personalization, CX/UX, merchandising