Primary Job Duties: Responsible for Desktop Client IT support. This includes deployment, tracking, updating, and problem solving related to: Desktop PCs, Engineering Workstations, Laptops, iPhones, iPads, and Printers. Daily activities include monitoring and working through incident and service request ticket queues. Responsible for documenting, escalating, and resolving tickets within defined SLAs.
Hardware and software: Support Dell PCs include docking stations and monitors, Apple iPhones, and iPads. Desktop and department network printers, Cisco IP Phones, large presentation displays, and various other USB attached hardware. Support Microsoft enterprise software applications like Windows 10, OneDrive, Edge, Office 365, Teams, Project, Visio and OneNote. Support other applications such as Adobe Acrobat, Aviva Terminal Emulator, Palo Alto VPN, Palo Alto Cortex End Point Protection, and various other enterprise applications.
