About Us
An intimate, all-suite retreat set directly on San Antonio’s beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio’s rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let’s have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Supports the Housekeeping Department by providing adequate and clean supplies of rooms linen/terry, Food and Beverage linen, and associate uniforms through the optimal training, staffing, and supervision of labor, efficient supervision of operating supplies and chemicals, and proper maintenance of all laundry equipment.
Responsibilities
- Ensure hotel and corporate administrative requirements and deadlines are met through proper completion of production reports, budgeting, inventorying of uniforms and hotel linen as well as recordkeeping of guest laundry and dry cleaning.
- Monitor work flow of laundry to ensure that the hotel guests' and associates' needs are met.
- Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
- Operate or have a good understanding of equipment necessary to sort, weigh, wash, dry, iron, fold and package guest laundry and dry cleaning, associate clothing and uniforms, and hotel linen.
- Schedule labor to flex with forecasted hotel occupancy, Food and Beverage activity, and group events.
- Conduct periodic inventory of supplies and linen as required.
- Ensure equipment is in working order and is operated and maintained according to the manufacturer's specifications and HEI's preventative maintenance schedule.
- Operate department pursuant to OSHA requirements and guidelines.
- Communicate both verbally and in writing to provide clear direction to staff.
- Ensure compliance of laundry standard operating procedures and policies.
- May be required to work any of the positions in the laundry department.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- Previous supervisor experience required.
- Hotel laundry experience preferred.
- High School diploma required.
- Maintain a professional appearance and manner at all times
- Able to work weekends and holidays.
- Able to resolve supervisor and associate conflicts.
- Working knowledge of chemical use and different formulas and effect on linen.
- Able to troubleshoot when equipment problems arise and do minor equipment repairs involving pushing, pulling or lifting heavy loads up to 75 lbs. with or without reasonable accommodation.
- Able to push and/or pull wheeled racks and carts weighing up to 100 lbs. with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
