JOB DESCRIPTION
Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients` access to capital needs.
As a Sales Practices Associate, in Business Banking, you will facilitate the monthly Business Banking Business Practices Forum which meets with senior management to discuss business trends, outliers and control opportunities. This includes running monthly reports to identify banker and advisor outliers, as well as participate in policy/process changes impacting the business, which may require new or enhanced monitoring to be developed and implemented. You will partner with peers within the Business, Controls, HR, Compliance, Legal, and Data & Analytics to effectively help manage the Bank’s sales practices risk. This role will also focus on Culture and Conduct for Business Banking and will liaise with Human Resource and the Business Banking Sales Team.
Job Responsibilities:
- Lead governance and oversight of Sales Practices with Head of Sales Practices
- Review complaints alleging sales misconduct or unwanted account and provide escalation of improper activity
- Collaborate with Controls and Field communications in resolving any control breaks or refreshing communications to the field
- Facilitate the Business Banking Sales Practices Forum, which provides for senior management review, discussion, and escalation of existing and emerging risks related to business practices, including sales practices, across Business Banking
- Partner with our Line of Defense partners on new issues or cases impacting the business
- Collaborate with other sub-lines of business (Consumer Bank, U.S. Wealth Management and Home Lending) on emerging trends, product or process changes and the sharing of best practices
- Partner with Human Resources and the lines of defense to better understand Code of Conduct themes and ways to reduce Business Banking cases through process and system changes and education
- Facilitate senior leadership messaging on Culture and Conduct with Head of Sales Practices
- Provide transparency and understanding into our culture to drive improvements
Required qualifications, capabilities, and skills:
- Bachelor’s degree (advanced degrees, other certification a plus)
- Minimum 5 years’ of project management or business analysis experience (Financial Services-focused experience a plus)
- Client management skills: advanced ability to closely partner with senior and mid-level managers and other stakeholders on projects
- Team player with ability to build strong cross-business relationships
- Highly organized and detail oriented with a structured/analytical approach to problem solving
- Must be comfortable with ambiguity and change in a fast-paced environment
Preferred qualifications, capabilities, and skills:
- Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
- Excellent written and verbal communication skills with proven ability to work with senior management
- Ability to create executive summaries and perform analysis using Microsoft Suite of products required (e.g., Word, Excel, PowerPoint)
- Proven track record for delivering results and seeks to break the status quo and initiate change
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
