We are seeking a highly skilled and experienced Mid-Level to Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and enhancing our Salesforce platform, ensuring optimal performance, and supporting our business operations. This role requires a deep understanding of Salesforce administration, customization, and integration, as well as excellent problem-solving and communication skills. Experience with Salesforce Field Service Lightning (FSL), billing processes, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
Key Responsibilities:
- Salesforce Administration: Manage all aspects of Salesforce configuration, including user setup, roles, profiles, permissions, rules, workflows, and custom objects.
- Customization and Development: Customize Salesforce to fit business needs, including creating custom fields, objects, formulas, validation rules, and flows.
- Data Management: Ensure data integrity through regular data quality checks, de-duplication, and data loading using tools like Data Loader.
- User Support: Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption.
- Integration: Work with development teams to integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and process automation.
- Reporting and Dashboards: Develop and maintain custom reports and dashboards to provide actionable insights to stakeholders.
- Security: Implement and manage Salesforce security policies, including data encryption, field-level security, and sharing rules.
- Release Management: Plan and execute Salesforce releases, ensuring minimal disruption to business operations. This includes sandbox management, change sets, and version control.
- Best Practices: Stay up-to-date with Salesforce best practices, new features, and functionality, and recommend improvements to existing processes and systems.
- Field Service Lightning (FSL): Utilize FSL to manage and optimize field service operations, including scheduling, dispatching, and tracking of field service activities.
- Billing Processes: Support and manage billing operations within Salesforce, ensuring accurate and efficient invoicing, payments, and financial reporting.
- Marketing Cloud: Leverage Marketing Cloud to create and manage marketing campaigns, automations, and customer journeys.
- Service Cloud: Utilize Service Cloud to enhance customer support processes, case management, and service automation.
- Sales Cloud: Implement and manage Sales Cloud features to support sales processes, lead management, and forecasting.
Requirements:
- Experience:
- Minimum 3-5 years of experience as a Salesforce Administrator.
- Proven experience with Salesforce customization, data management, and integration.
- Experience with Salesforce Field Service Lightning (FSL), Billing, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
- Certifications: Salesforce Administrator certification required; Advanced Administrator and other relevant Salesforce certifications are a plus.
- Technical Skills:
- Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
- Strong understanding of Salesforce security model, including roles, profiles, and sharing rules.
- Experience with Salesforce data tools (Data Loader, Workbench).
- Knowledge of Salesforce integration tools and APIs (e.g., REST, SOAP).
- Familiarity with Apex, Visualforce, Lightning Components, and Flow.
- Analytical Skills: Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving Skills: Strong troubleshooting skills and the ability to think critically to solve complex issues.
- Project Management: Experience in managing Salesforce projects, including requirements gathering, planning, execution, and post-implementation support.
- Team Player: Ability to work collaboratively within a team and contribute to a positive team culture.
