Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Join us as an Operations Readiness Manager on the Strategy & Solutions team within Enterprise Clinical Services (ECS). Be at the leading edge of new initiatives, responsible to evaluate business and operational impacts and define requirements.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Create risk assessments to ensure the complete end to end impact is understood and defined in the early stages of a program or project
- Ensure complete readiness during the execution phase following defined existing processes
- Will work cross-functionally with teams broadly across the enterprise to engage with business resources, understand complex business models, and analyze data for performance outcomes
- Partnering with Leadership on Operational benefits decision related to expanding existing technology or adding new technology
- Create, control, and improve end-to-end business processes impacted by Technology implementations
- Lead process design and project implementation teams in process improvement activities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree or 3+ years of equivalent work experience
- 2+ years of Agile experience
- Experience supporting an end-to-end product and/or service
- Experience in analysis of business processes and workflows
- Experience providing business requirements, benchmarks, and/or process improvement recommendations
Preferred Qualifications:
- 5+ years of experience with demonstrated project management, change management, and execution skills with a solid operational focus
- Experience within Enterprise Clinical Services
- Experience within Operations
- Experience with comment Enterprise Clinical Services applications such as ICUE and supporting sub-systems, Utilization Management, prior authorization, and claims platforms such as Cosmos, Nice, Unet, and USP
- Experience with process design
- Experience with risk planning, risk identification, and response planning skills
- Proficiency with full Microsoft 365 Suite
- Proficient EQ expertise with the ability to facilitate a cross functional team through process discussion and impact analysis
- Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
- Proven ability to collaborate with and quickly gain credibility, influence, and partner with business leaders and stakeholders
- Proven ability to communicate effectively to the highest levels of leadership
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
