Mobile Technician/Engineer – THD Retail Account
Mobile Technicians and Engineers (technicians) on CBRE’s The Home Depot (THD) Retail account are part of a regional team of eight to thirteen technicians, one Facilities Coordinator, a Lead, and an Operations Supervisor. Technicians are responsible for maintaining up to seven stores in a geographic region. The account services multiple trades and has over 110 problem codes for repairs ranging from HVAC, to garden center irrigation, to plumbing and compactors. Technicians perform work in all trades across all problem codes. Because no one ever comes to the account knowing how to repair everything in a THD store, technicians must bring a drive to complete work and willingness to learn new skills to be successful. Candidates who bring that type of attitude to the account and who can deliver outstanding customer service will find success on this account. Engineers are expected to:
- Build relationships with the store managers and staff
- Seek out and write work orders for any problem in the store, in scope or not
- Bring a willingness to learn and take on challenges
- Show a sense of urgency in addressing a store’s repairs
- Identify inefficiencies and recommend changes
- Participate in the On Call Rotation every four weeks for all stores within a 2 hour radius
- Conduct minor repairs across a variety of trades to include:
- HVAC (repairs depending on technician skill level)
- Plumbing
- Electrical
- Doors and Locks
- Light carpentry
- Concrete
- Be self-motivated and able to work with minimal supervision
- Willing to flex schedules to support after hours repairs
- Use Computerized Maintenance Management System (CMMS) to manage work orders
- Effectively communicate repair status, parts orders, and next steps in work order comments
- Communicate with Supervisor/Facility Coordinator about work priority and schedule
- Research and order parts
- Submit accurate expense reports and timesheets
- Research technical questions using an online data base
- Proficiently use applications on mobile phone and tablet devices
- Travel up to 20 percent to participate in disaster recovery, support complex repairs, or to complete work at remote stores
Skills
- Proficient in using iPhone, and iPad
- Written and verbal communication skills
- Remain calm under stressful situations and deescalate
- Customer Service mindset
- Self-starter w/time management skills
- Engineers require HVAC – EPA and 5 years maintenance experience
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Why CBRE?
A culture of respect, integrity, service and excellence crafts our approach to every opportunity!We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!
Benefits
- Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
- Internal advancement available after 6 month mark
- 40 hours a week
- Competitive Pay
- Company vehicle, phone, and gas card for mobile positions.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Ability to Relocate:
- Durham, NC: Relocate before starting work (Required)
Work Location: In person
