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Pet Claims Documentation Analyst

MetLife • Full-time • Remote (US) • $41.60k / year • 1m ago

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

Relocation Assistance Available

Posted Date

27-Aug-2024

Job ID

4179

Description and Requirements

Shifts are either Sunday - Thursday or Tuesday - Saturday.
Shift Hours - 8, 9 or 10am EDT 8.5 hours

Position Overview:

The Pet Claims Documentation Analyst will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding and understanding medical terminology in relation to diagnoses and procedures.

Essential Duties and Responsibilities:

Handles veterinary records and document retrieval through phone, fax and email
Review claims to ensure relevant and required documentation is received
Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
Provides prompt customer service to members, providers and other internal company entities regarding claims
Documents phone calls in system and follows up on issues if needed
Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
Prepares reports as required by management
Additional activities as directed by management
Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
Meets or exceeds goals and productivity levels set by management

Will perform all other duties as assigned

Essential Knowledge, Skills, and Abilities:

Strong understanding of veterinary medical terminology
Ability to operate in a fast-pace, multi-tasking environment with deadlines
Strong written, verbal, interpersonal, and phone communication skills
Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
Strong computer background using MS Word, Outlook, Excel, and Internet
Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
Excellent tracking, follow-up, and relationship building skills
Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
Proven history of adherence to corporate policies, procedures, and guidelines
Proven Attendance Reliability

Beneficial Knowledge, Skills, and Abilities:

Vet Tech or Medical Vet Assistant

Education/Experience Requirements:

High school diploma or equivalency
Three years veterinary medical experience or equivalency preferred

The salary range for applicants for this position is 41,600.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

41,600

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