Service Manager

PACCAR • Grand Prairie, TX, US • 1h ago

Division Information

PACCAR Leasing, a PACCAR division, was founded in 1980 to provide premium Kenworth and Peterbilt vehicles to leasing and rental customers. Pac Lease is one of the fastest growing and most innovative global commercial truck leasing companies in the transportation industry. With independent and company-owned locations throughout the United States and Canada, Pac Lease provides customized full-service lease, rental, and contract maintenance programs designed to meet our customers specific fleet needs.

Requisition Summary

Overall responsibility of day-to-day operations of the Company Store fleet maintenance facility of several hundred trucks. We are looking for an experienced full service lease Service Manager who understands the need to communicate with multiple dealers and location contacts in Grand Prairie.

This position is located in Grand Prairie, TX.

Job Functions

Oversee and maintain a comprehensive Preventative Maintenance program. Direct all maintenance activity with current and prospective customers. Coordinates outside repairs and follow up.
General supervision of Service Department personnel. To include:
- Determine schedules, sequences and assignment for work activities based on work priority, quantity of equipment and skill of personnel.
- Monitor employees’ work levels and appraise work performance.
- Provide developmental direction to employees.
- Recommend or initiate personnel actions such as hires, promotions, transfers, discharges, and disciplinary measures.
- Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
- Conduct or arrange employee training in safety, repair, and maintenance techniques, operational procedures or equipment use.
Actively and consistently participate in recruitment activities at relevant technical schools.
Investigate accidents and injuries and create action plans as needed.
Administrative duties to include computerized reports and processing shop paperwork.
Remain current with emerging truck technology and business tools.
Maintain positive relationship with vendors and customers, including resolving disputes. Customer retention and development duties.
Establish and maintain cost control guidelines to effectively manage Profit & Loss statement.
Design and maintain efficient shop processes.
Monitor tool and part inventories and the condition and maintenance of shop to ensure adequate working conditions and proper cost control.

Skills / Competencies

Minimum of seven years shop supervision or management experience
ASE certifications or equivalent technician / mechanic experience
Computer literacy
Effective communication skills
Proficient in safety best practices
Strong work ethic and goal oriented
Ability to motivate and develop staff
Maintenance Management experience

Preferred Experience

Full service lease service manager experience highly preferred.
Proficiency in managing, monitoring and reducing costs.
Technically savvy with computers, management and budgeting.
Post-secondary education preferred.
Previous experience with profit and loss statement oversight.
Experience managing a team of 5 or more employees.
Experience in data analytics

Education

High School diploma or equivalent required.
Bachelor’s degree strongly preferred.
Computerized billing experience desired.

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is also eligible for a holiday gift.

Additional Job Board Information

PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Manager role is $90,400 - $141,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.

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