Role Value Proposition:
The US Business Process Reengineering (BPR) team provides end-to-end process engineering capabilities to the firm, focused on redefining how we deliver core capabilities for our customers, our teammates, and the enterprise.
This requisition represents multiple openings across the US BPR team, focused primarily on either Corporate Functions, Services & Operations, or the US Business.
Key Responsibilities:
The role works closely with BPR colleagues, along with process, technology, and data experts and other partners to:
- Baseline customer/employee experience and end-to-end business process
- Assess processes and customer/employee experiences end-to-end.
- Design both near-term and strategic reengineering solutions that span customer experience, operational processes, digitization, automation, and risk management practices.
- Develop comprehensive solutions, implementation plans, sizing, and sequencing plans with business, technology, operations, and other stakeholders.
- Create commercially viable business cases that align assessment findings with business needs and strategies.
- Ensure sustainability of the work through measurement, management routines, and capability-building.
- Develop executive stakeholder materials and stories for decision and adoption.
Essential Business Experience and Technical Skills:
Required:
- Bachelor’s degree and related field experience required.
- Experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation.
- High aptitude for critical thinking, analytics, and problem-solving.
- Ability to work across and break down organizational silos (end-to-end enterprise mindset).
- Ability to work in professional disciplines (business, operations, technology).
- Intellectually curious and voracious learner.
- Willingness to take calculated risks to accelerate learning.
- Practical experience with design-led thinking and experience in design preferred.
- Has a commercial mindset that can balance customer expectations, firm success, and people.
- Credible advisor to business leaders.
- Excellent communicator, with ability to sift through complexity and articulate key messages.
- Empathetic and high EQ to create followership and drive alignment across teams.
- Comfort with ambiguity and ability to focus across competing priorities.
Preferred:
- Strong business acumen in Finance, insurance business, or operations.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
