Dev Ops Engineer
The Dev Ops Engineer will provide engineering support and release management for the Customer Engagement system built on Salesforce technologies. This role performs platform administration activities, maintains the platform health and operations. System management activities such as problem determination, coordinating with various teams, vendors, business partners and shared teams towards resolution is expected.
The role will also provide technical input to management decision making in the areas of platform performance and automation efficiencies. It may also integrate systems or operate in a DevOps model depending on the maturity of the organization and/or product. Knowledge in the Salesforce platform administration and configuration is required for this role. Any Salesforce certifications are strongly preferred. Hands-on experience on Copado tool with substantial successful releases experience is strongly preferred. Experience in Copado Advance Data Deployer feature is preferred.
Experience in ServiceNow, JIRA, Bitbucket is strongly preferred.
Position Responsibilities:
Design & Methodology
- Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements.
- Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical design solutions as applicable.
- Evaluate and align strategic fit solutions across platforms and solutions specific to system hardware and software technologies.
Understand, participate, review and influence long term capacity planning and technology investments.
Technical Consulting
- Provide client consulting and planning guidance as applicable for moderate to complex projects.
- Provide consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational/business goals and objectives.
- Participate in and provides consulting to project teams on architectural, design development, integration opportunities, planning of complex systems.
Planning & Organizing
- Map requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provide cost effective solutions for moderate to large highly complex project/programs/initiatives.
- Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis.
Risk Management
- Review, participate, develop and update architectural standards, guiding principles, rationales and strategies.
- Evaluate, review and approve highly complex design solutions for business and Infrastructure project or programs or initiatives.
Administration
- Keep management informed of status of on activities through accurate, timely, and appropriate reporting.
- Actively participate in committees representing the department and/or planning unit.
Position Qualifications:
- Bachelor’s Degree from an accredited university in Computer Science, Engineering or in a Technology related field, OR equivalent through a combination of education and/or technology experience, OR 12 years of technology experience
- 6 years of experience identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions and providing recommendations
- 5 years of technology experience
- Salesforce expertise:
- 3 years of experience in Salesforce release management
- 3 years of experience as a Salesforce Admin/Developer, including 3+ years in deployment and DevOps, with CI/CD and integration knowledge
- Experience with Salesforce configuration such as managing users, profiles and permission sets
- Experience implementing Salesforce DevOps pipelines, adept in code deployment and conflict resolution, and experienced in Salesforce configuration management
- Certifications: Copado Admin and Developer certifications preferred
- Technical Skills: Proficient in Copado, Git, Jenkins, BitBucket, GitHub, Ant, etc., for version control and DevOps pipelines
- Management Skills: Capable of time management, multitasking, and meticulous attention to detail under pressure
- Excellent knowledge in code deployment version conflict resolution
- Mastery of advanced Git (e.g. conflict resolution, cherry-picking, rebasing), one or more popular CICD tools
- This position is not eligible for sponsorship. Must have indefinite employment authorization.
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
8:00am - 5:00pm Monday - Friday
To Be Determined Based on Individual Experience
