The Salesforce Administrator II will be responsible for enhancing the efficiency and effectiveness of the Salesforce system within the organization. This role involves applying Salesforce best practices, refining the use of the product, and translating user requirements for developers. The Salesforce Administrator II is a key liaison between management, Information Technology, the PMO, and end users. This role is critical for troubleshooting issues, ensuring that Salesforce meets user needs, supports business operations, and complies with policies and procedures related to data quality.
Duties and Responsibilities
- Business Process Improvement: Identify and recommend Salesforce solutions to improve business processes and operations, ensuring the organization leverages the platform effectively to meet strategic goals.
- User Training: Conduct training sessions for end users on using Salesforce.
- Requirements Documentation: Create and document application requirements by working closely with stakeholders in the Data Quality Lifecycle.
- Technical Troubleshooting: Resolve complex Salesforce technical and data issues and escalate when necessary.
- System Problem Management: Log and track identified system problems through resolution.
- Development Support: Assist the Salesforce development team by managing user setup, maintaining profiles/roles, and customizing objects, fields, page layouts, and validations.
- Documentation: Collaborate with developers to create technical documentation for existing and future applications.
- Testing Initiatives: Devise test plans, create test cases, and coordinate software testing to ensure quality.
- Data Management: Standardize data naming, definitions, and modeling to ensure consistency.
- Reporting and Monitoring: Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
- System Updates: Stay informed about new Salesforce features and functionality, providing recommendations for process improvements.
- Data Analysis: Develop an in-depth understanding of data interrelationships and multiple data domains to inform better decision-making.
- Additional Duties: Perform other duties as deemed relevant based on experience to fulfill customer needs.
Qualifications
- Education: A bachelor’s degree is preferred; an equivalent combination of education and experience may be considered.
- Experience: Minimum of 5+ years of Salesforce experience with Salesforce ADM 201 certification or Trailhead Superbadges highly preferred.
- Industry Knowledge: 3+ years’ experience in a business-to-business (B2B) sales organization.
- Business Acumen: Strong understanding of business processes and how Salesforce can be leveraged to improve them, demonstrated through previous experience guiding and enabling business use of the system.
- Technical Skills: Strong understanding of relational databases and data integration tools (Data Loader, DemandTools).
- Data Management: Proficiency in manipulating large data sets and understanding related object/field functions.
- Problem-solving: Ability to analyze existing Salesforce development and recommend or implement more efficient methods.
- Adaptability: Ability to work with new technologies and adapt to changing requirements.
- Communication: Excellent verbal and written communication skills, with the ability to clearly convey information to peers, business analysts, and subject matter experts.
- Analytical Skills: Strong analytical and logical thinking ability.
- Independence and Teamwork: Must be able to work independently and as part of a team.
- Service Orientation: Requires a service-oriented mentality with a high sense of ownership of problems and projects.
- Professionalism: Complete all responsibilities promptly and accurately to meet coworker and client needs efficiently.
