About Us
The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Grow in your career at the Westin Cleveland Downtown! We are hiring for a PM server role and looking for talen to join our team.
Welcome to Masa & Agave, a cantina-style restaurant and bar located at the historic Westin Cleveland Downtown. Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times. Using authentic techniques, we prepare corn masa-based starters and Mexico City-style tacos that are bursting with regional flavors!
Training begins July 11th for an opening date of July 18th. Join our team as our owners bring this exciting concept to Downtown Cleveland. PM Server will serve guests with exceptional hospitality, anticipating guest needs and creating a memorable dining experience for both our hotel guests and those joining us from our community.
Responsibilities
- Greet our guests with a warm welcome. Recognize and celebrate special occassions.
- Prepare and serve drinks to guests according to HEI Hotels and Resorts service standards.
- Anticipate guest needs, providing a memorable and engaging restaurant experience.
- Ensure guest satisfaction and be empowered to ensure full satisfaction with the dining and visit.
- Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
- Prepare station for readiness prior to opening and closing of each shift.
- Follow all cash handling and bank operating procedures.
- Perform all necessary side assigned work duties as required for the necessary conduct of operations.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Provide a fond farewell and thank our guests for their visit, encouraging them to come back again soon!
Qualifications
- Prior restaurant or hospitality customer service experience preferred.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Ability to use a point of service computer.
- Full knowledge of state liquor laws.
- Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
