About Us
Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
This position will be responsible for the sales, planning, organization, communication and overall execution of Weddings, Social Events, as well as any other event that is sold or assigned. Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Position is responsible for the daily operations of the Catering area. Recommend procedural changes. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
Responsibilities
- Clear understanding of both monthly forecasting and the annual budget process. Understanding of pace and productivity.
- Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data.
- Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
- Maintain or exceed budgeted sales and profits in all catering areas.
- Assist in the development and implementation of effective marketing plans for generating catering revenues.
- Participate in the research the competition's products, services and pricing and use it to develop strategic business plans.
- Optimize room rental charges.
- Experience selling to a variety of market segments.
- Consistently book repeat business by having a track record of long term client relationships.
- Actively participate in industry related organizations (NACE, MPI).
- Thorough knowledge of sales techniques including strong closing skills and negotiation skills.
- Comfortable with hotel site inspections and client presentations.
- Participate in trade shows and sales blitzes.
- Track record of strong prospecting efforts.
- Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Sales Department.
- Experience providing Audio Visual equipment and operating Audio Visual as a profit center.
- Excellent knowledge of computers, specifically Delphi, Word and Excel.
- Ability to work with outside vendors to ensure client satisfaction for all events and groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
Must have excellent written and verbal communication. Working knowledge of Delphi a plus.
Candidate should be extremely detail oriented, organized, possess exceptional customer service skills, and be able to handle a fast paced environment.
3+ years hotel or catering facility experience, prior wedding planning experience. F&B Operations experience, and ability to work a varied schedule highly desired.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
