We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Consulting Change Management Director is responsible for leading the development and execution of the Change Management strategy. The Change Director is responsible for collaborating with Consulting functional teams and business stakeholders to develop, maintain, and execute the change management strategy. The goal of this role is to develop a holistic change management strategy that successfully transitions key stakeholder groups from current to future state. This role collaborates with Change Management leaders and colleagues, operations, product teams, IT, other functional areas across RSM, and the field, as needed, to identify risks and dependencies, and support successful adoption and sustainment. The ideal candidate will have a proven track record of success leading high-performance teams, strong data analytics capabilities, a continuous improvement mindset, and a deep passion for the digital transformational journey.
ESSENTIAL DUTIES
- Responsible and accountable for creating and directing the change management strategy for assigned initiatives / projects.
- Acts as the primary liaison to the business, project manager, leadership, overall project team, and stakeholders.
- Understands the current and desired future state of the project/initiative and the project/initiative leader.
- Assess the scope, complexity, stakeholder impact, readiness, and change management needs of assigned initiatives and recommend an appropriate change approach.
- Create and maintain change deliverables including stakeholder assessments, change impact analyses, readiness assessments, communications plans, learning and enablement plans, sponsor activities, resistance management approaches, and adoption plans.
- Integrate change management activities with project, product, communications, learning, technology, and implementation plans.
- Monitor progress against change plans and adjust activities based on business needs, stakeholder feedback, readiness, and emerging risks.
- Analyze quantitative and qualitative data to develop actionable adoption, readiness, and change-risk insights.
- Collaborates with Consulting functional teams and business stakeholders to develop, maintain, and execute the change management strategy and underlying plans.
- Directs and manages Change Management staff to develop and deliver the change management strategy and underlying resources / tools, according to project deadlines.
- Oversees and verifies change deliverables and project artifacts (validates drafts produced by team members).
- Actively pursues opportunities to increase change management acumen via informal / formal training.
- Helps transition work from project/product teams to the operations/business teams.
- Serves as a Career Advisor including regular feedback, coaching, goal setting and training with assigned advisees.
EDUCATION / CERTIFICATION REQUIREMENTS
- Bachelor's Degree (preference given to Business, Technology or Accounting major)
- Certified Change Management Professional™ (CCMP™) (required)
JOB REQUIREMENTS
- Minimum 7 years’ experience in a large-scale implementation facing role, handling highly complex issues (required).
- Minimum 5 years’ experience working with leadership, managing managers and individual contributors (required).
- Minimum 5 years’ experience working on initiatives that require formal Change Management plans / deliverables (required).Minimum 5 years’ experience working on initiatives that require formal Change Management plans / deliverables (required).Minimum 5 years’ experience working on initiatives that require formal Change Management plans / deliverables (required).
- Must be capable of dealing confidently and professionally at executive level and with customers (required).
- Results driven; high integrity; ability to influence, negotiate and build relationships; superior communications skills; make complex decisions and manage change (required).
- Effective cross-channel communication skills for differing audiences and situations (required).
- Prior professional services experience with mid to large size firm(s) or other professional services experience (required).
- Prior management experience working within a national tax role in tax software, processes, or both (required).
- Change management certification such as Prosci, CCMP, or equivalent (preferred).
SUCCESSFUL CHARACTERISTICS / SKILLS
- In-depth knowledge of change management disciplines including stakeholder engagement, change impact assessment, communications, learning and enablement, readiness, resistance management, adoption, and sustainment.
- Strategic, out-of-the-box thinker and problem-solving experience to assess, analyze, troubleshoot, and resolve issues.
- Excellent analytical skills, extraordinary attention to detail, and ability to present recommendations to product teams based on trends and patterns.
- Experience and passion for talent development, and proven experience leading teams through change and digital transformation.
- Passion for digital transformation and providing exceptional experiences both internally for our employees and externally for clients and prospects.
- Strong ownership, bias to action, and know-how to succeed in ambiguity.
- Expert at building relationships with cross-functional teams, delivering impact consistently through seamless communication, motivating teams towards achieving goals.
- Experience and comfort challenging the status quo and leading teams through holistic assessments.
Ability to engage in long-term business planning at the managerial and executive levels.
At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $136,800 - $242,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
