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Soft Service Executive - Facilities
Position Overview
The Housekeeping Executive is responsible for overseeing and managing all housekeeping operations within the facility to ensure the highest standards of cleanliness, hygiene, and presentation. This role involves supervising housekeeping staff, coordinating cleaning schedules, managing vendor relationships, and ensuring compliance with health and safety regulations while maintaining cost-effective operations.
Key Responsibilities
Operational Management
Oversee daily housekeeping operations across all facility areas including offices, restrooms, common areas, conference rooms, and exterior spaces. Develop and implement efficient cleaning schedules and Standard Operating Procedures (SOPs) to maintain consistent quality standards. Conduct regular inspections to ensure compliance with cleanliness standards and identify areas requiring attention or improvement. Coordinate deep cleaning activities, specialized cleaning projects, and periodic maintenance tasks.
Team Leadership and Supervision
Supervise and manage housekeeping staff, providing clear direction, training, and performance feedback. Develop work schedules ensuring adequate coverage across all shifts and facility areas. Conduct regular team meetings to communicate expectations, address concerns, and promote continuous improvement. Monitor staff productivity and performance, implementing corrective actions when necessary.
Vendor and Inventory Management
Manage relationships with third-party housekeeping service providers, ensuring contract compliance and service quality. Monitor inventory levels of cleaning supplies, equipment, and materials, coordinating timely procurement. Evaluate and recommend cleaning products and equipment that balance effectiveness, safety, and cost-efficiency. Negotiate contracts and pricing with suppliers to optimize operational costs.
Quality Assurance and Compliance
Implement and maintain quality control systems including inspection checklists and audit procedures. Ensure compliance with health, safety, and environmental regulations including OSHA standards and local requirements. Maintain Material Safety Data Sheets (MSDS) for all cleaning chemicals and ensure proper handling protocols. Address complaints and service requests promptly, implementing corrective measures to prevent recurrence.
Budget and Cost Management
Develop and manage the housekeeping department budget, tracking expenses and identifying cost-saving opportunities. Prepare regular reports on operational costs, staffing levels, and service metrics. Analyze consumption patterns and implement initiatives to reduce waste and improve efficiency.
Emergency Response and Special Projects
Respond to emergency cleaning situations including spills, accidents, or unexpected events requiring immediate attention. Coordinate housekeeping support for special events, conferences, or facility activities. Participate in facility improvement projects, providing input on housekeeping requirements and standards.
Qualifications
Required
Bachelor's degree in Facility Management, Hospitality, Business Administration, or related field, or equivalent combination of education and experience. Minimum 3-5 years of housekeeping management experience in commercial facilities, corporate offices, or hospitality environments. Proven track record of managing teams and delivering high-quality housekeeping services. Strong knowledge of cleaning chemicals, equipment, and best practices. Understanding of health and safety regulations related to housekeeping operations. Proficiency in Microsoft Office Suite and facility management software.
Preferred
Professional certification in Facility Management (CFM, FMP) or related credentials. Experience with green cleaning practices and sustainability initiatives. Knowledge of LEED or other green building standards. Experience managing vendor relationships and contract negotiations. Six Sigma or Lean management training.
Essential Skills and Competencies
Strong leadership and team management abilities with the capacity to motivate and develop staff. Excellent organizational and time management skills with ability to prioritize competing demands. Detail-oriented approach with commitment to maintaining high standards. Strong communication skills, both written and verbal, for interacting with staff, vendors, and facility occupants. Problem-solving mindset with ability to address issues proactively. Customer service orientation with focus on occupant satisfaction. Budget management and cost control capabilities. Ability to work flexible hours including occasional evenings or weekends as needed.
Physical Requirements
Ability to walk and stand for extended periods during facility inspections. Capability to lift up to 25 pounds occasionally. Ability to climb stairs and access all facility areas for inspection purposes. Comfortable working in various environmental conditions including temperature variations.
Working Conditions
This position operates in a professional office facility environment with regular inspections throughout all building areas. The role requires flexibility to respond to urgent situations and may occasionally require work outside standard business hours to address emergency situations or support special events.
Location:
On-site –Pune, MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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