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JD For Front Office Executive
A Front Office Executive (FOE) acts as the primary point of contact and "face" of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks.
Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Key Responsibilities
- Visitor Management: Greeting guests, issuing visitor badges, and maintaining the visitor log.
- Communication: Answering, screening, and forwarding incoming phone calls; managing emails and couriers.
- Administrative Support: Filing, scanning, copying, and updating documents.
- Scheduling: Organizing appointments and managing front-desk calendars.
- Front Desk Maintenance: Ensuring the reception area is clean and professional.
- Security & Safety: Maintaining office security by controlling access via the reception desk.
- Keeping front desk tidy and presentable with all necessary material
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
Required Skills and Qualifications
- Experience: Previous experience in a similar role (1–5 years) is often required.
- Communication: Exceptional verbal and written communication skills.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment (printers, scanners).
- Professionalism: Strong interpersonal skills, a customer-centric attitude, and a professional demeanour.
- Education: A high school diploma or a bachelor's degree in hospitality or a related field.
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
Minimum Qualifications as required
- Graduation or Diploma in relevant field
- Relevant professional experience.
- Strong organizational skills.
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
40
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
