At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
This expert/advanced individual reports to the Analytics Team Lead and can also act as an informal leader or coach amongst peers.
They are responsible for working on analytics projects that gather and integrate large volumes of data, performs analysis, interprets results, and develops actionable insights and recommendations for use across the company.
ESSENTIAL FUNCTIONS:
Acquire data from multiple data sources to perform root cause analysis.
Identify, analyze, and interpret trends or patterns in operational and speech data to provide answers to business questions as well as provide recommendations for action.
Interpret data and analyze results using various statistical techniques and tools.
Present data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions that help transform operations.
Collaborate with business partners and key stakeholders to prioritize requests/needs.
Collaborate with various partners to provide a holistic view of the analysis (examples: CX, EAA, etc).
Measure and monitor results of applied recommendations and present adjustments, if necessary.
Ensure all data acquisition, sharing and results of applied recommendations are compliant with company standards.
Utilizing analysis, provide consultation/recommendations to solve problems, optimize processes, improve experiences for customers and employees, etc.
Provide recommendations related to business objectives.
SPECIFICATIONS:
Bachelor’s Degree in a quantitative field such as econometrics, computer science, engineering or applied mathematics.
Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets.
Experience in analytics and analytic tools such as SQL/SAS/Python/R for querying data and for data manipulation/transformation and Tableau/PowerBI for data exploration.
Demonstrated project management skills. Excellent communicator both verbally and written.
This position is responsible for working on big data/analytics projects that gather and integrate large volumes of data, performs analysis, interprets results and develops actionable insights and recommendations for use across the company.
This includes data mining, data auditing, aggregation, validation and reconciliation. This position may also have a working knowledge of analytics and statistical software such as SQL, R, Python, Excel, Hadoop, SAS, SPSS, Geo-spatial tools and others to perform analysis and interpret data.
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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
