Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Tier II Support Representative
What does a successful Tier II Support Representative do at Fiserv?
You will support gateway tasks throughout each of our merchant channels. As well as articulate technology support processes to sales partners, software integrators, merchants, and internal staff.
The team’s primary responsibilities are, Production Integration support for Integrated Software Vendors, Enterprise, and Small & Mid-size Business channels, and enhancement escalations for CardPointe, the CardConnect Gateway, and CoPilot.
What you will do:
Gateway support for both production and UAT environments
Provide communication between Operations and Technology teams, offering clear guidance between both channels
Monitor Settlement processes and provide support for daily funding jobs
Work with Partners and Merchants to vet and identify feature enhancements
Review MySQL/Oracle Database Management tasks and updates for Terminal, Gateway, and Application databases
What you will need to have:
Bachelor's Degree or a combination of education, experience and military
1+ years' experience using either Jira or Confluence
Integrated payments experience is required
What would be great to have:
Excellent Communication skills both oral and written
Comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
Technically proficient, with understanding of Software Development Life Cycle (SDLC) required
Proficient with the following: Microsoft Office, MySQL, Oracle DB, and JSON-based, RESTful APIs
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
