As a Senior Interface Engineer, you will play a key technical leadership role in delivering complex client implementations for Orders and Results Hub and Reference Lab Network. You will serve as a subject matter expert, taking ownership of solution design, technical implementation, troubleshooting, and delivery outcomes across multiple projects and integration workflows.
You will work independently to translate business and technical requirements into scalable, reliable, and supportable solutions while collaborating with clients, project managers, architects, and cross-functional teams. You will lead technical discussions, evaluate implementation options, identify and mitigate risks, and drive resolution of complex issues that require sound technical judgment.
Beyond individual project delivery, you will help improve implementation standards, mentor less-experienced engineers, contribute reusable technical knowledge, and identify opportunities to improve delivery efficiency and customer outcomes.
This is a senior individual-contributor role for someone who consistently demonstrates technical ownership, strong problem-solving skills, customer-facing leadership, and the ability to influence outcomes beyond their immediate assignments.
Responsibilities
Technical Leadership & Solution Ownership
- Lead complex Orders and Results implementations from technical requirements through production go-live.
- Lead complex Reference Lab Network implementations from technical requirements through production go-live.
- Independently interpret business requirements, technical specifications, implementation guides, and integration architecture to determine appropriate solutions.
- Own technical design decisions within assigned solution areas, ensuring alignment with client requirements, Oracle standards, and long-term supportability.
- Evaluate complex integration scenarios, identify dependencies, and recommend appropriate technical approaches.
- Lead technical troubleshooting and root-cause analysis for complex implementation and integration issues.
- Identify when customizations or deviations from standard implementation patterns are necessary, assess their impact, and recommend solutions.
- Serve as a technical escalation point and subject matter expert for other engineers and project teams.
Project Delivery & Customer Engagement
- Take accountability for technical workstreams, including solution quality, implementation readiness, testing, and successful production deployment.
- Lead technical discussions with clients and cross-functional stakeholders, clearly explaining solution options, risks, and recommendations.
- Proactively identify and manage technical risks, dependencies, scope changes, and potential delivery challenges.
- Partner with project managers and technical leads to maintain project timelines, resolve blockers, and support delivery commitments.
- Communicate project status, technical decisions, and escalations clearly and professionally.
- Maintain accurate technical documentation, implementation progress, and risk tracking in project management tools such as JIRA.
- Support multiple concurrent implementations while balancing customer priorities, technical complexity, and delivery expectations.
Collaboration & Cross-Team Influence
- Collaborate across engineering, architecture, product, consulting, and support teams to resolve complex integration challenges.
- Provide technical guidance and recommendations that influence project decisions and improve customer outcomes.
- Coordinate cross-functional technical dependencies and help drive alignment between stakeholders.
- Identify opportunities to improve collaboration, implementation consistency, and delivery processes across teams.
- Actively contribute to technical design reviews, solution discussions, and implementation planning.
Mentoring & Knowledge Sharing
- Mentor and provide technical guidance to IC1 and IC2 engineers, helping develop their troubleshooting, implementation, and customer-facing capabilities.
- Lead knowledge-transfer sessions and share best practices across the team.
- Review technical designs, configurations, and implementation approaches developed by other engineers.
- Create and maintain reusable implementation guides, troubleshooting documentation, and technical reference materials.
- Help reduce dependency on individual subject matter experts by enabling others to work more independently.
Continuous Improvement & Innovation
- Identify opportunities to standardize implementation approaches, automate repetitive activities, and improve delivery efficiency.
- Contribute reusable technical solutions, tools, scripts, and documentation that benefit multiple projects or customers.
- Partner with product and engineering teams to identify functionality gaps and recommend improvements.
- Evaluate emerging technologies and integration capabilities that may improve scalability, reliability, and supportability.
- Promote continuous improvement through technical innovation, knowledge sharing, and adoption of best practices.
Expected Performance at IC3
A successful IC3 Senior Interface Engineer is expected to:
- Own outcomes, not just tasks: Independently lead complex technical workstreams and take accountability for implementation quality and customer success.
- Demonstrate technical authority: Serve as a trusted subject matter expert capable of resolving complex issues and guiding technical decisions.
- Influence across teams: Work effectively with customers, project managers, architects, and engineering teams to drive decisions and resolve dependencies.
- Anticipate and manage risks: Identify technical, delivery, and scope-related challenges early and recommend appropriate mitigation strategies.
- Develop others: Mentor junior engineers, provide technical guidance, and strengthen team capability.
- Improve delivery at scale: Create reusable solutions, documentation, and process improvements that benefit the broader organization.
- Exercise sound judgment: Balance customer requirements, technical feasibility, delivery timelines, and long-term solution supportability.
Internal Responsibilities
Basic Qualifications and Skills
• 4+ years of experience in healthcare IT, interoperability consulting, interface engineering, technical implementation, or integration solution delivery, preferably within Oracle Health, Cerner Millennium, or enterprise healthcare technology environments.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Healthcare Informatics, or a related technical field, or equivalent relevant experience.
• Strong technical knowledge of HL7v2 and healthcare interface workflows.
• Hands-on experience implementing and supporting comparable healthcare interoperability solutions.
• Proven ability to independently lead complex technical implementations, including requirements analysis, interface configuration, troubleshooting, testing, and production go-live.
• Experience collaborating with customers, project managers, product engineering teams, and third-party vendors to resolve complex integration challenges and deliver successful outcomes.
• Strong problem-solving, technical communication, stakeholder management, and documentation skills, with the ability to explain complex technical solutions to both technical and non-technical audiences.
• Familiarity with SQL, CCL, scripting, automation, and internal application support is preferred.
External Responsibilities
Basic Qualifications and Skills
• 4+ years of experience in healthcare IT, interoperability consulting, interface engineering, technical implementation, or integration solution delivery, preferably within Oracle Health, Cerner Millennium, or enterprise healthcare technology environments.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Healthcare Informatics, or a related technical field, or equivalent relevant experience.
• Strong technical knowledge of HL7v2 and healthcare interface workflows.
• Hands-on experience implementing and supporting comparable healthcare interoperability solutions.
• Proven ability to independently lead complex technical implementations, including requirements analysis, interface configuration, troubleshooting, testing, and production go-live.
• Experience collaborating with customers, project managers, product engineering teams, and third-party vendors to resolve complex integration challenges and deliver successful outcomes.
• Strong problem-solving, technical communication, stakeholder management, and documentation skills, with the ability to explain complex technical solutions to both technical and non-technical audiences.
• Familiarity with SQL, CCL, scripting, automation, and internal application support is preferred.
