Application Support Specialist – FiServ and Loan Systems

Fiserv • Full-time • MI, US • 2m ago

The POWER of a CAREER! Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as an Application Support Specialist – FiServ and Loan Systems. This position requires an individual who has the desire to make a difference within the organization. An exceptional ability to grasp new concepts and learn while providing excellent service is critical for this position.

If you have been looking for an opportunity in the banking/mortgage industry, have the desire to work hard, are dedicated to your individual success, and take pride in the achievement and growth within a team, then we want to hear from you!!!

The Application Support Specialist - FiServ will be responsible for providing systems support to the key business channels core systems. This position will be responsible for communicating and effectively ensuring user access meets parameters for loan operations and banking systems. The systems administrator will work with the IT department to manage projects and support the residential lending department and retail banking in its operational efficiency efforts.

Responsibilities:

Act as administrator and advocate for the departments systems.
Communicate effectively and positively to troubleshoot system issues the users run into
Work with lending to effectively prioritize projects with IT
Manage the Application Support Team inbox.
Act as a translator to decipher the goals of lending into a language that IT can understand and implement.
Onboard and off board employees from the various loan systems, including training new employees.
Keep track of all user logins the department and its employees have through the vendor management spreadsheet.
Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.
Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.

Requirements:

High school diploma or equivalent.
At least two years of experience in systems with an understanding of the lending process and procedures.
Minimum two years experience working with FiServ System.
Working knowledge of Retail Banking, Deposit Operations, Lending Operations preferred.
Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage/banking software, etc.).
Professional demeanor and interaction with all customers (internal and external).
Effective interpersonal and communications (written and verbal) skills.
Ability to work effectively in a team-oriented environment as well as independently.
Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
Effective project management skills and the ability to proactively problem solve.
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Our Hiring Philosophy:
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information: