Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Cyber Security Service Delivery Manager
What does a successful Cyber Security Service Delivery Manager do at Fiserv?
You will partner with the VP of Access Management and will be responsible for a broad range of development and operational duties. You will bridge and facilitate the needs of the wider organization to implement security strategies and improve its posture and operations in an agile manner.
What you will do:
- Manage the day-to-day workflow and interface with all levels of staff to act as a liaison, problem solver, and facilitator as the first contact for the VP of Access Management and others in the department
- Effectively and successfully respond to problem situations and prioritize issues and keep the VP of Access Management advised of time-sensitive and priority issues, ensuring appropriate follow-up
- Ensure all meeting material for is received and available in good time to allow the necessary briefing and sourcing of further information if required to circulate any prereading and log actions where required
- Take the minutes at the executive team meetings or other meetings as and when required and track action items from weekly leadership meetings, documenting discussions
- Work closely with other senior leadership executive assistants to provide support & consistency for various tasks & projects
What you will need to have:
- 3+ years of Service Management experience in service management, including frameworks like ITIL and practices such as incident and change management
- 3+ years project management experience managing multiple projects, using methodologies like Agile or Waterfall to plan, organize, and coordinate resources
- 2+ years of Financial Management experience in budgeting, cost management, and financial planning to ensure services align with financial goals
- 2+ years of experience with IT systems, infrastructure, and emerging technologies, though not necessarily hands-on
- 2+ years of experience working with discretion and tact in an environment exposed to a high level of sensitive and confidential information
- 2+ years proficiency in Microsoft Office
- Bachelor’s degree in computer science, cybersecurity, or a related field, or an equivalent combination of education, work, and/or military experience
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
