We are offering an exciting opportunity for an Inside Sales Associate to join our Team in our branch located in Mount Joy PA.
General Description: Responsible for recommending, providing information, quoting, selling and upselling all residential products sold by HVAC Distributors to customer accounts.
What we do:HVAC Distributors, Inc. is a regional distributor and manufacturers representative of a complete line of heating, air conditioning, ventilation, water heating, and energy management products to the residential and commercial construction and replacement markets. We differentiate ourselves from other distributors by providing support services an HVAC dealer requires to be successful. First and foremost, we execute, nearly flawlessly. Taking orders and delivering the right product, right place, right time, and right price is what we have done well for over 30 years. Our Account Managers dont waste time on clerical issues; they are tasked to grow relationships and sales. Secondly, we have industry leading applications support, technical service, marketing and for the contractors that want to take their business to the next level of profitability, The EverRest Success Group.
We currently employ over 180 team members in 14 branches serving contractors and dealers throughout Delaware, Maryland, Pennsylvania, Northern VA, West VA, and New York.
We realize that our strength and competitive advantage lie with our people.We are proud to offer a competitive salary and sales bonus plan, excellent benefits (Medical, Dental, Vision, 401K, Tuition Reimbursement, Flexible Spending Accounts, Paid Holidays & Vacation, Group and Voluntary Life, Long-Term Disability) and more!
Essential Duties and Responsibilities:
- Responds and completes requests from outside sales personnel with regard to quotes or follow-up to assist in developing and servicing existing and prospective customer accounts.
- Fields incoming calls from customers to respond to and resolve customer needs.
- Provides product recommendations and/or quotes to customers upon request.
- Enters customer product order in Eclipse, schedules jobsite or facility delivery, and informs customer of the delivery details.
- Assists with the promotion of training events and upselling targeted products to customers as directed.
- Records lost sales in Eclipse.
- Follow-up/resolution of designated calling, faxed, WOE, EDI, ROC, trouble, and bid follow-up queues as directed.
- reasonable and cost effective and within the limits of Company goals of exceptional customer service
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Associates Degree or 2 year degree from technical school; 3 years of HVAC or related experience or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
To perform the job successfully, an individual should demonstrate the following skills and abilities:
- Previous customer service and account maintenance required.
- Excellent communication and follow-up skills.
- High attention to detail.
- Achieves proficiency in SalesForce.
- Achieves understanding of HVACs product offerings.
Why work for HVAC Distributors?
- We have been in business for over 35 years
- Full benefit package first of the month following 30 days of employment
- 401k Program with match
- State of the art technology
- Growth opportunities
HVAC Distributors, Inc. is proud to be an equal opportunity employer committed to hiring a diverse workforce.
