Company Description
We will be accepting applications for this position from September 9th, 2024 to October 3rd, 2024. By applying to this position, your application is automatically considered across multiple subfunctions and teams. Specific assignments will depend on upon your skills sets, interest, location, and team need.
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Client Services Development Program (CSDP) is a dynamic two-year rotational program designed to immerse you in the world of Client Services. The CSDP is a unique opportunity to gain unparalleled experience in client-facing, technical, operational, and strategy roles through four six-month rotations. As a CSDP Associate, you will play a crucial role in supporting Visa’s mission to build a robust pipeline of talented Associates equipped with cross-functional knowledge and experience. You will be given comprehensive training and development opportunities, mentorship, networking platforms, community service opportunities, exposure to other Visa offices, and engagement with leadership throughout the program.
We are looking for candidates who are passionate about a career in service and driven to work hard to support client success. Our clients range from Big Tech, FinTech, large financial institutions, merchants, government, to small businesses. Whether you find yourself in a client-facing role, operations role, strategy role, or technical role, your end goal remains the same - to deliver an exceptional client experience.
You'll be part of the CSDP class of 2026 on a cohort-based journey where collective learning and growth are at the heart of the experience. Together with the class of 2025, you'll be among 30+ CSDP Associates making strides in our Atlanta office. This dynamic environment promises not just professional development and career growth, but also a fun and engaging experience.
What is Client Services?
We are global with ~3.5k team members operating in 50+ countries, supporting our clients in 18 languages, and are inspired to delight our clients every day. We use our deep expertise and thought leadership to proactively improve our clients’ success across multiple technology platforms. We operate global contact centers on behalf of clients, manage back-office support operations for the company, and help deploy and scale Visa products for clients while delivering an exceptional client experience through simple, fast, and always available services, every time.
Rotational Design:
CSDP Associates are encouraged to diversify their rotations and professional development by pursuing a variety of positions during the two-year program across the four rotation types: Technical, Client-Facing, Operational, and Strategic. Prior to each rotation, Associates review and rank their preferred rotations before being matched. Rotational opportunities are updated every six months and reflect pressing business needs, allowing Associates to directly impact important initiatives early in their tenure.
After graduating, CSDPs are promoted to Analyst positions across CS. Top performers may finish early after three rotations (18 months). The first three rotations are mandatory.
“Technical Aptitude” Rotation
One of the key competencies for many Client Services functions is Technical Aptitude. These potential rotations allow the Associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users.
Potential rotations may include:
- Global Client Testing – facilitate client testing & certification for Visa products and services, including Business Enhancements Releases, to ensure successful deployment
- Technical Account Management – drive client partnership by providing innovative and personalized service for Visa products and supporting stakeholder escalations
- Client Configuration Management – manage technical set ups for clients, ensuring they are configured correctly in Visa systems to enable transaction processing
- Client Readiness – partner with product and technology to build repeatable processes and automation to enable products that are easy for clients to deploy and easy to scale within Visa
“Client Centricity” Rotation
As a function that provides direct support to clients, Client Centricity is a key competency (and a differentiator of the CSDP program). These potential rotations will provide opportunities for the Associate to relate to and empathize with the client throughout the client’s journey in order to design and deliver the service experience strategy in alignment with client needs to grow their business.
Potential rotations may include:
- Account Management – own client operational success, align closely with different functions internally to ensure clients operate smoothly
- Account Support Center – provide first level operational support for Visa clients who don’t have a designated Account Manager, as well as other Visa internal groups
- Client Care – resolves customer issues via multi-channel delivery of tailored client solutions (phone, email, chat, social media, etc.)
“Operational Excellence” Rotation
Operational Excellence is a critical competency to be successful at Visa. In these potential rotations, Associates will hone their abilities to plan, design, implement, and monitor workflows to continuously improve systems and business performance. Intended outcomes may include increasing efficiencies or effectiveness, reducing operational expense at the same time maintaining or enhancing experiences of stakeholders. Associates will learn to understand and apply key operational or teaming principles (e.g. Agile) in order to deliver value to Visa.
Potential rotations may include:
- Business Operations –Global roles that coordinate across functions and focus on process improvements, revenue initiatives, events, meetings and trainings, budgets, KPIs and other metrics
- Client Care Operations – non-client facing roles responsible for the various disciplines that support a large Client Care organization’s operations (e.g. workforce planning, service level development and management, location strategy, etc.)
- Program Management – drives effective management of programs and projects across Client Services and cross functional teams such as Product, Technology, Finance, etc.
"Strategic Thinking” Rotation
Strategic Thinking is a critical competency to be successful at Visa. In these rotations, Associates will learn to generate and apply unique insights and opportunities intended to create competitive advantage(s) for Visa Client Services, find solutions to difficult or complex issues, whilst dealing with ambiguous situations, and apply different methods and techniques such as analytical ability, lateral thinking, and logical reasoning to create structure and a forward path from ambiguity.
Potential rotations may include:
- Visa Rules Management – develop new or amended rules and waivers supporting new or changing products, business, or market conditions and support compliance of rules to protect the Visa network brand, franchise, and operating model
- Global Business Optimization – through use of data analytics, provides internal teams and clients with insights and recommendations to optimize authorization performance based on corporate strategy and scorecard goals
- Client Licensing – manage all aspects of issuing licenses and numeric to Visa clients, while also ensuring clients are set up in the Visa system correctly to enable transaction processing
Qualifications
Basic Qualifications
- Less than 2 years relevant work experience with either Bachelor's or Master's degree graduating January 2024 - August 2025
- Be available to start in August 2025 - no early or late start dates to ensure a common onboarding experience and development opportunities.
Preferred Qualifications
- Excellent analytical abilities and proficiency in data analysis tools and software (For example: Excel, Tableau, SQL, etc.)
- Common majors: Business Administration, Management Information Systems, International Business, Management, Finance
- Passionate about a client-facing career in service
- Familiarity, experience, and interest in GenAI
- Outstanding communication and presentation skills, both verbal and written
- Strong sense of personal responsibility and accountability for delivering high-quality work
- Proclivity to provide support, mentorship, and motivation to peers
- Demonstrated leadership capabilities in professional, academic, or volunteer environments
- A global mindset and ability to work in a diverse workplace
Additional Information
U.S. APPLICANTS ONLY: The estimated salary a new hire into this position is $79,000 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
Work Hours: Varies upon the needs of the department.
This is a hybrid position: Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
