Date Posted:
2026-11-03Country:
United States of America
Location:
US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The F135 engine program is seeking a Customer Support Engineer (CSE) to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. In this role, you will work closely with engineering teams, customers, and vendors to ensure the accuracy and effectiveness of technical data supporting both Unit and Depot Maintenance levels. Your contributions will directly impact the sustainment and operational readiness of the F135 engine program.
What You Will Do:
- Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
- Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
- Review limits incorporation documents and engineering changes from a sustainment perspective.
- Influence effective solutions for implementation plans for new configurations.
- Support depot and unit-level maintenance increased capability.
- Review Joint Technical Data change requests, evaluating each request based on technical expertise and sustainment process knowledge.
- Perform Source Data authoring functions including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments.
- Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.
What You Will Learn:
- Gain hands-on experience in maintenance-driven sustainment processes for a major military engine program.Develop skills in technical data management, configuration management, and JTD sustainment.
- Build cross-functional collaboration experience across engineering, customer support, field teams, and depot operations.
- Broaden understanding of technical publications, source data creation, and engine operational requirements.
- Professional development through exposure to advanced propulsion systems and continuous improvement processes.
Qualifications You Must Have:
- Bachelor’s degree required; Engineering or another Technical Degree in a related field preferred
- A minimum 5 years of customer support, sustainment experience or an Advanced Degree in a related field and minimum 3 years of customer support and sustainment experience.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Ability to support occasional travel (
