At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results.
As we advance our mission, we are looking to hire an inspirational leader to be part of the Expert Network learning team that supports a multi-billion-dollar services business for Intuit by enabling decision support regarding investment focus and accelerating the velocity and quality of learnings for our Service Delivery, Expert Network and Modern Operations platform organizations.
We seek an innovative, seasoned learning and development (L&D) leader who has led with inspiration and scaled L&D teams through large transformations. This leader should have extensive experience in building external learning/knowledge organizations and developing internal L&D strategies. Given the scale and complexity of Intuit Academy, being data-led and analytics-driven are of critical importance to driving impact and desired outcomes. A demonstrated understanding of upcoming technologies (like Generative AI) and how they accelerate learning platforms is a must as we evolve L&D practices to best-in-class.
- Strong history of experience (12+ years) leading learning and development organizations, with deep knowledge of learning technologies, trends and learning experience strategies
- Learner Behavior: Experience understanding modern learners and how learner behavior data influences content development and deployment
- Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
- Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in team and subject matter experts to bring together competing priorities and ultimately drive business results.
- Innovator: Capacity to be a change agent - not afraid to challenge the status quo. Experience driving front line or customer engagement with new products, tools and/or processes.
- Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
- Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
- Enthusiastic, flexible and demonstrates a willingness to learn along the way
- Lead the transformation of the training organization to align with the needs if the business, including sprint planning, work intake and allocation, consulting with the business, and modernizing content builds, ensuring content aligns and accelerates expert speed to productivity
- Partner with internal stakeholders to understand business priorities, craft skills and consult on best-in-class, scalable and modern learning solutions, including learning design and learning technology
- Bring best in class sustainable approaches to ensure high impact learning experiences - whether in person or virtual, or asynchronous / self-paced.
- Build playbooks and templates for most common learning community needs (e.g., developing podcasts, Gamification)
- Drive engagement with, awareness and usage of one learning solution for expert network across Intuit
- Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions
- Build awareness and learning at scale and beyond to reach learners outside Intuit by partnering with Sales, Product Management and Marketing and Communications. Identify partnerships where we can extend specific learning to our partners and customers.
