This leadership role involves overseeing the development and management of sophisticated data processes and storage solutions to enhance business analytics and streamline operations. The Director will ensure the effective ingestion, storage, and retrieval of data across systems to support decision-making and operational efficiency.
Key responsibilities include aligning our data architecture with business objectives, improving data accessibility and reliability, and spearheading initiatives in data
governance and quality. The Director will work closely with stakeholders across the organization to ensure that our data strategies enhance business analytics and support scalable solutions. This role also involves advocating for best practices in data management, protecting data integrity and security, and driving continuous improvements in our business intelligence landscape. This position requires a strong foundation in data engineering principles and a commitment to leadership in transforming data-driven strategies and operations.
The Director will oversee the strategy, development, and execution of a formal PMO to ensure the successful delivery of enterprise initiatives. This leader will be responsible for building scalable data processes, ensuring data integrity, and delivering business outcomes that are based on data. In parallel, they will manage a portfolio of projects, standardize project delivery methodologies, and champion operational excellence across teams.
This position requires a strong foundation in data engineering and analytics, proven leadership in project management, and the ability to collaborate across a global, matrixed organization.
Internal Responsibilities
Responsibilities
Business Intelligence & Data Strategy
- Design and execute strategic data initiatives that align with organizational goals and improve operational efficiency.
- Oversee the development, implementation, and maintenance of data processes, ensuring accurate and efficient data handling across various teams.
- Ensure the data architecture supports both current and future business needs, facilitating easy access and robust data analytics capabilities.
- Work closely with other departments and stakeholders to understand their data needs and ensure the BI team's outputs meet these requirements effectively.
- Develop comprehensive reporting systems and analytics tools that enable detailed insights and support data-driven decision-making throughout the organization.
- Continuously assess and improve data processes and workflows to increase efficiency, reduce errors, and enhance the quality of the data.
- Lead, mentor, and develop team members in the BI team, fostering a culture of excellence and continuous learning.
- Establish and enforce data governance standards and practices to ensure compliance with legal, regulatory, and company policies related to data security and privacy.
- Implement systems and controls to maintain high data quality and integrity, ensuring that the data is reliable and valid for business use.
- Drive innovation in data management and analytics by researching and implementing new technologies and methodologies that can enhance business intelligence capabilities.
- Manage the budget for the Business Intelligence team, ensuring resources are allocated effectively to support strategic initiatives and day-to-day operations.
- Develop and track key performance indicators (KPIs) for the Business Intelligence team to evaluate success and identify areas for improvement.
Program & Project Management Office (PMO)
- Establish and lead a net-new PMO, defining standards, processes, and governance for project delivery.
- Oversee a portfolio of enterprise projects, ensuring alignment with business goals and timely, successful delivery.
- Lead, mentor, and develop a high-performing team of project managers.
- Partner with IT, engineering, operations, and external vendors to ensure project alignment and execution.
- Provide transparent updates to executive leadership, highlighting progress, risks, and dependencies.
- Build and lead cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Manage budgets, allocate resources effectively, and track team KPIs to measure success.
- Identify and implement process improvements to enhance efficiency and outcomes.
Performance and Development:
Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.
Minimum Job Qualifications Education and/or Experience
- 12 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout OR
- Bachelor's degree in business administration, Computer Science, Engineering, Information Systems, Information Technology, or related field AND 8 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout OR
- Master's degree in computer science, Engineering, Information Systems, Information Technology, or related field AND 6 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
- Experience in data management, business intelligence, or a related field, with at least 4 years in a managerial or leadership role.
- PMP Certification Required
- ITIL Certification Required
- CSM Certification Required
Preferred Job Qualifications
- Smart Core App Certification highly desired
- Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
- People Leadership / Management Experience: 5 years of experience in a leadership role with direct reports.
- Budget Experience: 3 years of experience working with operating budgets and/or project financials. Working in cross-functional teams and collaborating with business stakeholders in support of a departmental and/or multi-departmental data management and analytics initiatives.
- Significant experience with BI tools and programming languages
- Excellent communication and collaboration skills
- Excellent problem solving and analytical skills
External Responsibilities
Responsibilities
Business Intelligence & Data Strategy
- Design and execute strategic data initiatives that align with organizational goals and improve operational efficiency.
- Oversee the development, implementation, and maintenance of data processes, ensuring accurate and efficient data handling across various teams.
- Ensure the data architecture supports both current and future business needs, facilitating easy access and robust data analytics capabilities.
- Work closely with other departments and stakeholders to understand their data needs and ensure the BI team's outputs meet these requirements effectively.
- Develop comprehensive reporting systems and analytics tools that enable detailed insights and support data-driven decision-making throughout the organization.
- Continuously assess and improve data processes and workflows to increase efficiency, reduce errors, and enhance the quality of the data.
- Lead, mentor, and develop team members in the BI team, fostering a culture of excellence and continuous learning.
- Establish and enforce data governance standards and practices to ensure compliance with legal, regulatory, and company policies related to data security and privacy.
- Implement systems and controls to maintain high data quality and integrity, ensuring that the data is reliable and valid for business use.
- Drive innovation in data management and analytics by researching and implementing new technologies and methodologies that can enhance business intelligence capabilities.
- Manage the budget for the Business Intelligence team, ensuring resources are allocated effectively to support strategic initiatives and day-to-day operations.
- Develop and track key performance indicators (KPIs) for the Business Intelligence team to evaluate success and identify areas for improvement.
Program & Project Management Office (PMO)
- Establish and lead a net-new PMO, defining standards, processes, and governance for project delivery.
- Oversee a portfolio of enterprise projects, ensuring alignment with business goals and timely, successful delivery.
- Lead, mentor, and develop a high-performing team of project managers.
- Partner with IT, engineering, operations, and external vendors to ensure project alignment and execution.
- Provide transparent updates to executive leadership, highlighting progress, risks, and dependencies.
- Build and lead cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Manage budgets, allocate resources effectively, and track team KPIs to measure success.
- Identify and implement process improvements to enhance efficiency and outcomes.
Performance and Development:
Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.
Minimum Job Qualifications Education and/or Experience
- 12 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout OR
- Bachelor's degree in business administration, Computer Science, Engineering, Information Systems, Information Technology, or related field AND 8 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout OR
- Master's degree in computer science, Engineering, Information Systems, Information Technology, or related field AND 6 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
- Experience in data management, business intelligence, or a related field, with at least 4 years in a managerial or leadership role.
- PMP Certification Required
- ITIL Certification Required
- CSM Certification Required
Preferred Job Qualifications
- Smart Core App Certification highly desired
- Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
- People Leadership / Management Experience: 5 years of experience in a leadership role with direct reports.
- Budget Experience: 3 years of experience working with operating budgets and/or project financials. Working in cross-functional teams and collaborating with business stakeholders in support of a departmental and/or multi-departmental data management and analytics initiatives.
- Significant experience with BI tools and programming languages
- Excellent communication and collaboration skills
- Excellent problem solving and analytical skills
