About this role:Wells Fargo is seeking an Associate Business Lending Development Consultant in the Personal Lending & Retail Services.
Personal Lending - Wells Fargo's Personal Lending organization is comprised of the company's new Flex Loan product, its unsecured personal loan product as well as the Wells Fargo Retail Services business. Personal Lending is transforming the way we engage with our customers through innovative digital solutions that enhance our customer experience. Wells Fargo is seeking an Associate Business Lending Relationship Management Consultant for its
Responsible for making outbound calls with the objective of acquiring new merchant partners to extend our consumer finance product to their customers (consumers). Representatives must be able to clearly articulate between unique industries, programs, and market segments. Requires advance knowledge of the sales process and phone sales techniques.
Requires advanced knowledge of company, products and/or services. Requires advanced problem solving and/or sophisticated sales techniques along with advanced knowledge of the sales process. Representatives act as a liaison between various departments and the merchant/client/customer to reach sales conclusion.
In this role, you will:- Manage relationships for assigned medium to large and high-profile dealer accounts
- Develop strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities and ensure dealer satisfaction
- Analyze profitability of ongoing relationship management and make recommendations to management about account disposition
- Perform needs analyses with current customers and understand customer needs
- Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Analyzes profitability of ongoing relationship management and makes recommendations to management about account disposition. Performs needs analyses with current customers; understands customer needs; builds customer urgency.
Required Qualifications, US:- 6+ months of Business Lending Development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- 6 + months of sales experience
- 6 + months of customer service experience in a contact center environment
- Basic Microsoft Office (Word, Excel, Outlook, and Power Point) skills
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong analytical skills with high attention to detail and accuracy
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- Strong organizational, multi-tasking, and prioritizing skills
- Strong customer relationship management skills
- Experience building and maintaining effective relationships with clients and internal partners both in person and on the phone. Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.
- Excellent verbal, written, and interpersonal communication skills.
- 6 + months experience with working with financial products and services
Job Expectations:- This position is not eligible for a visa sponsorship.
- Candidate must reside within a reasonable commute to a location listed in the posting.
- This position offers a hybrid work schedule.
- Relocation assistance is not available for this position.
- Must be able to work an 8-hour shift during the regular business operating hours for this department which are Monday- Friday 8:00am -6:00 pm
Posting End Date: 5 Dec 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
