Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Implementation Analyst
What does a great Implementation Analyst do at Fiserv?
You will work directly with other XRoads teams, other Fiserv business units, and our clients (primarily financial institution clients) to implement data transmissions within the File Exchange application. Fiserv is a fast-paced environment, and you will be required to support multiple projects concurrently. Your objective is to impress our customers and Fiserv partners with on time and accurate implementations, ensuring the timely and secure transmissions of critical and sensitive financial related data. You will use your knowledge and experience in the banking, credit union, or payments industry to improve our clients’ effectiveness in servicing their customers and members. The File Exchange Professional Services team provides a flexible, cost-effective data delivery solution with a specialized focus in data management, transformation, and delivery to and from financial entities and their vendors and processors.
What you will do:
- Work with sales executive, project lead, manager, or development team to help clients (other Fiserv business units, vendors, or commercial customers) to determine the File Exchange services to implement within their environment.
- Lead meetings to gather and translate client business requirements for integration/customization.
- Create statements of work
- Ensure project management reports are updated by posted times with accurate data.
- Independently configure setup profiles, test, and achieved successful implementation by the agreed upon production date for accurate data transmissions which meet audit requirements.
- Support the client through all phases of the implementation project.
- Track all issues to ensure resolutions are achieved.
- Create, review, and revise documentation according to Fiserv standards maintained on SharePoint.
- Create email messages that are professional, clear, and concise.
- Complete miscellaneous tasks assigned by manager by posted deadline.
- Complete the administrative tasks and duties within the File Exchange Conversion Analyst Guide
- Seek opportunities to update skills and industry knowledge to increase customer satisfaction and deepen client relations.
What you will need to have:
- High school diploma/GED required; bachelor’s degree preferred.
- Minimum 3 years of implementation or conversion experience
- Ability to provide after hours or weekend support for client implementations.
- Experience performing conversion analysis services in the financial industry.
- Experience with financial industry audit requirements.
What would be great to have:
- Preferred Skills, Experience, and Education: Financial industry experience (banking, credit union, or payments)
- Strong application knowledge in Microsoft Office products and structured query language (SQL)
- Knowledge of data processing, connectivity, and internet protocols
- Accredited ACH Professional (AAP)
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
